I tried to trade my 2011 points to RCI last week. I found that there was no RCI availability in any resort, at any time or in any country in the whole of europe at any point in 2011 or 2012.
The exchange system is utterly pointless.
I think you're the victim of a double-whammy here. Some of your difficulty is probably a limitation of DVC/RCI, but there's an equal amount of self-inflicted difficulty.
Part of your difficulty is the limited number of RCI resorts in Europe that are
available through DVC. RCI has hundreds, if not thousands, of resorts in Europe, but probably not many of those are available through DVC.
The other problem, I think, is a lack of understanding of how RCI exchanges work. To seek an exchange for later in 2011 (six months out) is completely unrealistic. You'd have to be fantastically lucky to get anything, anywhere on that short notice. Even a year out, you'd need a good deal of luck to be successful.
In addition, you apparently made only one attempt and that was made using the
least likely approach for success. You called MS and asked if they had any availability and they said no. One shot, boom, done -- system stinks.
That may be the method your DVC timeshare salesman told you would work, but it almost never will. If you rely on one call, exchanges are not going to work for you unless you just get hit by lightning.
For a better chance of success, you should try the
most likely path to success, which is depositing your points into RCI and creating an "ongoing search." That will cost you $95 and you can't pull your points back from RCI, but that's really the only way to use the system and develop any evaluation on how the system works.