So, I sent an email, and I got a response. Can't tell if it's a "canned" response, but... here's what they said. My email is under theirs. Sounds like the Minnie Van service is what is gold now.
Dear Pam,
Thank you for sharing your thoughts regarding the recently announced changes to our transportation offerings.
We continually evaluate and adjust our offerings based on a variety of factors, including feedback from our Guests. We have found that while Guests who used Express Transportation enjoyed the convenience, more Guests preferred other forms of transportation.
We have recently started offering Minnie Van service through a collaboration with rideshare service, Lyft. With Minnie Van service, Disney Cast Members will whisk you away to wherever you want to be at the Walt Disney World Resort . This service accommodates up to six guests and provides two versatile car seats so even the tiniest of passengers can travel in style! Additionally, we are eagerly preparing for the Disney Skyliner, which will give Guests a bird's-eye view of the Walt Disney World Resort as they travel between Disney's Art of Animation Resort, Disney's Pop Century Resort, Disney's Caribbean Beach Resort, Disney's Hollywood Studios, and the International Gateway at Epcot in gondolas featuring favorite Disney Characters. These new services, in conjunction with our existing transportation offerings, will continue to provide our Guests with a variety of ways to travel between our Theme Parks and Resorts.
Our Guests’ feedback is important to us, and you may be assured your comments have been thoroughly reviewed.
Best Regards,
Lindsay Hawkins
Guest Experience Services
Walt Disney World Resort
Original Message Follows:
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To whom it may concern,
I was displeased to read today that Disney was putting an end to the Express Transportation Service. We are visiting WDW this coming November 29- December 3, and are staying at the Contemporary. We had every intention on purchasing the multi-day express transportation ticket for this trip. We are Park hoppers, and were looking forward to this awesome service. Plus, my daughter was looking forward to seeing some "behind the scenes" type atmosphere. We are really disappointed that Disney plans to discontinue this service to its guests.
I have another trip planned for March 5-9, for the flower and garden show. For this trip, my mom and I are traveling down and we are staying at the Beach Club Resort. We haven't been to WDW together since 1983. My mom is an avid gardener, and we are really looking forward to making this trip together. Again, I was very disappointed that I will not be able to add this service to our trip. My mom had arthritis in her ribs, and has a bad knee, so anything I could do to make this trip a little more bearable, I planned to do (I have already rented her a
scooter), but just the convenience of this service would have been lovely to have.
I hope that you, the folks at Disney, do one of two things; 1) bring this express Transportation back, or 2) expand on what was already a great service and make it even better.
Please feel free to forward this concerned patron email to whomever it will do any good to read.
Thank you for your time,
Regards,
Pam Whetzel
Lifetime Disney Supporter