Ohana Breakfast - Horrible

[jknc]

We have done the breakfast here a couple times with the kids in the past and really enjoyed it.

This past week it was just horrible.

A couple things changed:

1. Everyone gets the pic with Stitch before entering the restaurant. This severely takes away from intimate character interaction for your kids. Just unacceptable to me.
2. No more bacon. It's ham now and its disgusting.

How hard is it to make powder eggs?
Apparently very hard. Both the first serving and second serving were watery/runny. Gross. We asked for a second serving hoping they would not be ask disgusting.

Not a single waffle was cooked to perfection. The irons must have been too hot because the outside of them were crispy, but inside just fell apart. Just poor work. The waffles at Captain Cooks were cooked perfectly, so its clearly user error.

They cant wait for you to leave (oh, here is your check sir, but no rush) and frankly I couldnt wait to leave. I sent my comments immediately to guest services after we left, I doubt they'll respond.

Ohana could serve slop and they would be booked to capacity, but we definitely will skip it next trip. So disappointing.

 

[chloelovesdisney]

We have done the breakfast here a couple times with the kids in the past and really enjoyed it.

This past week it was just horrible.

A couple things changed:

1. Everyone gets the pic with Stitch before entering the restaurant. This severely takes away from intimate character interaction for your kids. Just unacceptable to me.
2. No more bacon. It's ham now and its disgusting.

How hard is it to make powder eggs?
Apparently very hard. Both the first serving and second serving were watery/runny. Gross. We asked for a second serving hoping they would not be ask disgusting.

Not a single waffle was cooked to perfection. The irons must have been too hot because the outside of them were crispy, but inside just fell apart. Just poor work. The waffles at Captain Cooks were cooked perfectly, so its clearly user error.

They cant wait for you to leave (oh, here is your check sir, but no rush) and frankly I couldnt wait to leave. I sent my comments immediately to guest services after we left, I doubt they'll respond.

Ohana could serve slop and they would be booked to capacity, but we definitely will skip it next trip. So disappointing.

Stitch is only outside, who is inside now? Just Mickey, Pluto and Lilo? I much prefer bacon over ham with breakfast, blech.

 

[MickeyWaffles]

These two changes have been discussed to death on the boards since August.

Too bad you didn't know about them before your trip! Always a bummer to be disappointed. Neither of those two changes bother me but I am very disappointed to hear about the eggs/waffle quality situation. Might impact our ADR choice when we go in May.

I personally love when we get the check asap because I have a 2yo and 1yo and sometimes need to make a quick exit after leaving. I am sure many people complain when they have to wait for the check so many servers are right on top of it, though it may make people feel rushed. I appreciate getting a quick check just in case my kids get squirmy

 

[Pumbaa_]

Not everyone lives here, well I do but...

Thank you for sharing your experience. I have never seen the attraction personally, but if you adore stitch I get it

Guests need to stop paying for sub par experiences and food

 

[Happyinwonerland]

Hmm. We ate there a week ago and really enjoyed it. It was our first time at Ohana so we don't have anything to compare it to.
I thought the Stitch M&G out front was a genius way to pass the time from check-in until our pager went off. It kept DD from being bored.

Once inside, the bread and Stitch juice were delicious. The main course was great (I admit to not trying the eggs, but DH liked them). I asked out server for bacon and she brought us a mini-skillet full. Both servings of waffles were crispy on the outside, soft on the inside.

We really enjoyed the character interactions and the music parade for the kids, DD thought that was great.

My biggest issues with our experience there were that 1) our server was s-l-o-w. It took forever and 3 reminders to get anything we requested.

2) In the women's bathroom, a stall was clogged and the #2 dirty water was flowing into the floor. I informed a CM who said they knew already. A manager was nearby and scolded her for not closing the restroom. I could have done without pooh water at my feet.

Sorry you had a bad experience.

 

[Pumbaa_]

I am not sure how you could have enjoyed that experience

 

[rosiebean]

My family was at 'Ohana exactly one month ago for our second time. Great food (the eggs were my favorite) and fantastic character interaction...both with stitch as we were waiting for our table and with the other characters inside. I wasn't a fan of the ham, but I noticed tables near us getting servings of bacon on smaller plates. We didn't ask for bacon because we were stuffed with waffles and eggs and sausage.

Service was fast fast fast but we were not rushed at all to leave (in fact, we waited 10 extra minutes for our check after we were done). It was a great meal.

We were at 'Ohana four years ago when Stitch was still in the rotation of characters. Food, atmosphere and service was great then too.

 

[Dis703]

We've only done Ohana once and it was a couple years ago. It was honestly the only truly disappointing dining experience we have had at Disney. Food quality was very poor. Could have saved a bundle and had a better meal at a QS location IMO. Everything was dry and overcooked and aside from the juice they was nothing special. I realize they all have their off days but I'm always amazed when people rave about the food here because there just wasn't anything to it.

Characters were tons of fun though so if I had a Stitch fan we would potentially return just for that. Stitch not being on the floor though would take that selling point away.

 

[ajwolfe]

Hmm, I hadn't seen anything about these changes before now....This was on our potential list for May and now I'm reconsidering for something better or changing to going at dinner.

 

[tarheelmjfan]

Unfortunately, all of the Disney run restaurants suffer from inconsistency, even the signatures. They can range from great to downright bad at times. For the prices they charge, it's really inexcusable. As long as people continue to put up with things they would never consider accepting at a restaurant outside Disney, I don't see that changing. We are our own worst enemy.

 

[Cinderella94]

As long as people continue to put up with things they would never consider accepting at a restaurant outside Disney, I don't see that changing. We are our own worst enemy.

I would agree with this more (and I see it posted here often, so please don't think I'm picking on you ) but I think that since so many people are vacationing in WDW on any given day, there are always enough people who want an ADR that have never been somewhere before. So if Ohana is filled with newbies one night, the rest of us who have seen things gone more "downhill" don't really get to "speak with our dollars" since Disney is still getting their bottom line.

I do agree with you to a point, though - people do re-visit places in the hope it will be something better than it is or was last time.

 

[firstwdw]

We were not impressed with Ohana at all. We were seated right across from the doors to the kitchen. Servers went in and out every minute, meaning my view was of the trash on the other side of the swinging doors. And servers "squeezing" by our table. Characters were rushed, food was nasty. Thankfully we still had bacon though!

 

[ArwenMarie]

It used to be a fave of ours, we went a few times for breakfast. The last time we went, we felt like we were literally sitting on top of the people next to us. And it felt very rushed.

 

[Eastern]

Guests need to stop paying for sub par experiences and food

I think that people don't want to complain and make their experience even more unpleasant, but they should. I had a bad experience at the Wave last week and I complained, and it was taken care of. Once you leave the restaurant it's hard to get anything solved.

 

[Eastern]

Unfortunately, all of the Disney run restaurants suffer from inconsistency, even the signatures. They can range from great to downright bad at times. For the prices they charge, it's really inexcusable. As long as people continue to put up with things they would never consider accepting at a restaurant outside Disney, I don't see that changing. We are our own worst enemy.

I agree, and everyone has an option, and that is to complain to a manager. I've had my fair share of poor experiences and whenever I have complained, it has been dealt with fairly. Lots of people just won't complain.

Whether it is a poor table location, a bad meal, or a rude server, diners need to speak up.

 

[TheRustyScupper]

I sent my comments immediately to guest services after we left

1) Alas, the time to complain was WHILE you were there.
2) It is assumed that if you pay and leave, you were satisfied, but maybe had doubts later.
3) If people get bad food, bad service, or bad experience, SPEAK UP.
4) You are paying, and you deserve to get your money's worth (not more, not less, but what was provided for the bucks)

 

[JFox]

The BK is my least favorite meal.

 

[Marthasor]

I agree. O'hana breakfast is gross! We will never eat there again.

 

[999_Happy_Haunts]

1) Alas, the time to complain was WHILE you were there.
2) It is assumed that if you pay and leave, you were satisfied, but maybe had doubts later.
3) If people get bad food, bad service, or bad experience, SPEAK UP.

This is true in certain instances. In other instances it is not. If one wants a correction to their meal (or bill) on the spot, then speaking up while you are there is essential. Obviously. On the other hand, if one wants to alert the restaurant to "bigger picture" issues that are systemic to the whole restaurant or its business model, then a well-composed letter, email or phone call after the fact is the better play. When one complains "on the spot" the restaurant will assume (correctly in most cases) that the problem is an isolated one and management will do what it can to mollify the customer to shut them up and send them on their way with little attention paid to the systemic nature of the problem. Conversely, when issues are brought to the attention of management when the customer stands to gain nothing from raising the complaint, management is forced to conclude that if the customer took the time to pen the complaint with nothing to gain in the short term, then they must truly care about the issue and the issue may indeed be serious. All of my most productive interactions with WDW Customer Relations have come from emails or phone calls once I have returned home. There have been lengthy communications with ample follow-up with real decision makers. Much better than, "How about we give your family a "Use Anytime FP."" Giving me a freebie doesn't do nearly as much to fix the probkem as a 30 minute phone call with a senior customer service rep.

 

[Cinderella94]

This is true in certain instances. In other instances it is not. If one wants a correction to their meal (or bill) on the spot, then speaking up while you are there is essential. Obviously. On the other hand, if one wants to alert the restaurant to "bigger picture" issues that are systemic to the whole restaurant or its business model, then a well-composed letter, email or phone call after the fact is the better play. When one complains "on the spot" the restaurant will assume (correctly in most cases) that the problem is an isolated one and management will do what it can to mollify the customer to shut them up and send them on their way with little attention paid to the systemic nature of the problem. Conversely, when issues are brought to the attention of management when the customer stands to gain nothing from raising the complaint, management is forced to conclude that if the customer took the time to pen the complaint with nothing to gain in the short term, then they must truly care about the issue and the issue may indeed be serious. All of my most productive interactions with WDW Customer Relations have come from emails or phone calls once I have returned home. There have been lengthy communications with ample follow-up with real decision makers. Much better than, "How about we give your family a "Use Anytime FP."" Giving me a freebie doesn't do nearly as much to fix the probkem as a 30 minute phone call with a senior customer service rep.

Yes. I don't want them to think I want a freebie when I'm complaining about something. I want my complaint to actually be heard.