Here at YC now. So far I think it's very nice but feel the service at Pop was better. I'm with a large family group with 4 rooms. All of our family are in rooms next to each other and we are around the corner next to the elevator and ice machine. It's so loud, I've slept maybe two hours. This is after asking for rooms next to each other. How can three families get rooms next to each other and one not?? We put in a request weeks ago. Also our shower door doesn't close and slides open getting water everywhere. I'm not happy to say the least and no one at front desk seems to care. All we keep being told is that there is a convention here and it's full. Wish I was back at POR or POP. Looking for some advice on what to do. I've never complained at WDW. It's always been wonderful. May it's my lack of sleep.
I have not read ahead to see if your complaints were addressed by the resort. Sorry to hear about the issues. As others have said, talk to the manager on duty in person to let them know about your concerns.
So it's only gotten worse as the day has gone on. While at Mk my wife tried to purchase something w/our band. Only to be told our cc was maxed out. We were mortified as were with her entire family. Quick call to Disney visa and our account is more than fine. Go to guest services to find out our card was put in the system under s different profile!!! Theirs is all during
MNSSHP. I spent one hour doing this while my family was enjoying the party. Then I go to get snacks and am told the pin doesn't work. My wife comes over and her pin (same one) works. Happens again the next time. Back to GS another 30 minutes in line. Spoke to manager on duty but really not much was accomplished but her sympathy. And now I've taken a shower, stepped out to an inch of water b/c shower will not close, and am laying here w/ear plugs listening to the beeping of the ice machine and the sounds of elevators going up and down again. So tired and frustrated, I guess I just expected more from a deluxe resort.
So here's what's happened. $200 resort credit and 6 extra fp for MK. we decided to stay in room b/c the thought of re packing and missing more park time wasn't worth it. Feel completely ok with what disney did to fix it.
Our room was never cleaned last week. The beds were made every day and new towels delivered but that was about it. We had cobwebs on light fixtures (I thought I as in the haunted mansion.) We never had Kleenex. Our shower door was broken and would not stay closed. Also one of the sconces in the bathroom was burned out all week and never changed. All in all I would never stay here again.
So sorry to hear about all of the issues during your stay. Sounds like the ball was really dropped for your family.
I don't think this is typical for a stay at the resort, but it sounds like a really bad combination of incidents.
You did the right thing by bringing your concerns to management while you were there. I encourage you to follow-up with a letter or email to Disney's Guest Services and the Yacht & Beach Club General Manager.
Comments, Compliments or Complaints:
Who can I contact if I have concerns about something during my vacation, I have a great suggestion or better still, to compliment something wonderful about my trip or to recognize a CM who helped make my stay magical?
If you have an issue while still at the World:
You can go to City Hall or Guest Relations during your stay
If there is a problem with your room or another issue at the resort, your best bet is to go to the
FRONT DESK of the resort to let them know what the problem is. Do NOT call on the telephone with resort concerns WHILE you are AT THE RESORT. These calls just go to a generic call center and your concern is placed at the back of a list. Tell the people who are on site and chances are, if it is possible, your concern will be dealt with more quickly. They will do their best to help find a solution to your needs, whatever they may be. In the off chance that you find that your problem is not being addressed in an effective manner, request to speak with a MANAGER, who often has the experience to assist the CM in helping to find a solution to your problem.
Keep in mind that the staff at the resort can't read minds so be sure to talk to someone and let them know what the problem is.
After you have returned home from your stay:
email
wdw.guest.communications@disneyworld.com
or send a letter to:
Walt Disney World Guest Communications
Executive Offices
Post Office Box 10040
Lake Buena Vista, Florida 32830-0040
When you write or email, please include your name, address, phone number and email address.
If it is a comment specific to the Yacht & Beach Club, you can write to the General Manager of the resort (perhaps copy Guest Communications as well):
Cosmo Kapoor, General Manager
Disney's Yacht and Beach Club Resorts
1800 EPCOT Resort Boulevard
Lake Buena Vista, FL 32830