ChrisnKim913
DIS Veteran
- Joined
- Jul 16, 2006
My wife and I have always had a place in our heart for 'Ohana. We first ate here 12 years ago when we got engaged, we ate here for our first anniversary 10 years ago, and we have eaten here numerous anniversaries since. Over the last 4 years we have eaten here at least once a year with daughter for both breakfast and dinner. Last night as we celebrated our 11th anniversary with dinner at 'Ohana, we both decided we will not be back.
I understand restaurants change over time, but I have noticed a trend with 'Ohana over the last few years when it comes to service and it has not improved. When we arrived I went to podium to check in while my wife took our daughter to the bathroom. I got us both a beer at the Tambu Loungue and then I got the text that our table was ready... that was awesome. We got seated and immediately was brought the salad while the waitress introduced us to the restaurant and we ordered our daughter a kids meal. As the waitress left, her helper brought us the skillet with the noodles, veggies, chicken wings, and potstickers. It seemed a little fast but we finished our plate of salad and just as we started to get food out of the skillet onto our plates, our waitress comes along with the skewers. Now I remember last year feeling rushed but not like this. I looked at my phone and realized we haven’t even been seated for 5 minutes and the meats were already coming out. This leads me to the chicken... The chicken was border line inedible. It didn’t cut like chicken or even taste like chicken. The meat just seemed like fat pieces so I asked for another piece when she came back around and it was the same thing. The steak was perfect and the winner of the night. As they brought around the steak my beer was empty and they never once offered to refill even when they came around with the shrimp. Yes I could have asked for a refill but I knew I was being rushed and I just felt very uncomfortable with the vibe I was getting from the servers. My wife could tell I was aggravated and she even said she couldn’t believe how rushed she felt. When we are paying out of pocket at $50 a piece, I can not justify coming here anymore. It’s a shame because this restaurant has been a special place for us for a long time. I hope they can get things turned around but I think this is all about turning over tables as quickly as possible.
I understand restaurants change over time, but I have noticed a trend with 'Ohana over the last few years when it comes to service and it has not improved. When we arrived I went to podium to check in while my wife took our daughter to the bathroom. I got us both a beer at the Tambu Loungue and then I got the text that our table was ready... that was awesome. We got seated and immediately was brought the salad while the waitress introduced us to the restaurant and we ordered our daughter a kids meal. As the waitress left, her helper brought us the skillet with the noodles, veggies, chicken wings, and potstickers. It seemed a little fast but we finished our plate of salad and just as we started to get food out of the skillet onto our plates, our waitress comes along with the skewers. Now I remember last year feeling rushed but not like this. I looked at my phone and realized we haven’t even been seated for 5 minutes and the meats were already coming out. This leads me to the chicken... The chicken was border line inedible. It didn’t cut like chicken or even taste like chicken. The meat just seemed like fat pieces so I asked for another piece when she came back around and it was the same thing. The steak was perfect and the winner of the night. As they brought around the steak my beer was empty and they never once offered to refill even when they came around with the shrimp. Yes I could have asked for a refill but I knew I was being rushed and I just felt very uncomfortable with the vibe I was getting from the servers. My wife could tell I was aggravated and she even said she couldn’t believe how rushed she felt. When we are paying out of pocket at $50 a piece, I can not justify coming here anymore. It’s a shame because this restaurant has been a special place for us for a long time. I hope they can get things turned around but I think this is all about turning over tables as quickly as possible.