On a different note, when I was leaving my luggage with bell services on check out day there was a young woman in tears at the desk waiting for them to find her delivery from Garden Grocer. She had ordered food for her little guys that the resort was saying had not been delivered, but when she called GG they got angry with her at her saying it had been and that it was bell service's fault. Most of us have been there: when you're young with a family of hungry little guys at Disney money runs tight, and these days are worse than ever. I totally empathized with why she was in tears over some lost peanut butter, bread and milk and could not buy it from the resort store. I ran back up to the room I had just checked out of and grabbed the remaining cereal, mandarins and milk and brought it down for her to feed the kids, happy it would all be used by a family. This all had me reliving my anger over what GG had done to us years back (it seems some jerks never change). I'm so glad Amazon Prime customer service was pleasant and helped me to figure out what happened.
a quick note that it could actually be a bell services issue (Though who knows the actual source in the instance above),
we recently stayed at animal kingdom lodge. We had a grocery order from Dizzy Dolphin. They left it with bell services - properly logged, packaged and stored by DD. once our room was ready (which was already hours late and into the evening due to a failure of internal Disney communication) I went to bell services to,request that our grocery order please be delivered to our room. They said they had no record of,it. This made no sense to me and i Pressed them but they insisted they had no record and told me to contact the grocery company.
by now it was after normal business hours for DD so I honestly did not know what to expect and figured it would not get resolved until,the morning. I left a voicemail and sent an email. Around 9 pm I received a phone call from DD explaining the groceries had in fact been delivered and logged and providing me the exact locations of where each bag could be found (shelf numbers, fridge locations etc), all the info I needed for talking with bell services. Then they also called bell services themselves and ensured they knew of the order.
I then went back to bell services. They were expecting me due to the call from DD and knew where everything was And had found their previously nonexistent record. They sort of apologized for being mistaken earlier. We were promised delivery to our room within 20-25 minutes because they were short staffed. It took then about 90 minutes.
so in Our case it was entirely a bell services issues. The order was properly delivered and logged. Bell,services is the one who dropped the ball not just with failing to find the record the first time but also with taking an unacceptably long time to deliver. particularly when they are charging the delivery fee.
finslly in this case kudos to Dizzy Dolphin for keeping a record of where the bags of each order are placed. Even if bell services outright lost their log of deliveries, this info would make it very easy to locate the order instead of having to search for It. We had seen dd comment that they do record that info in occasional comments on their social media feed, but certainly never thought we would be “that family“ that actually needed it !!
fwiw we also did an amazon prime now order that same trip for some unexpected last minute things. In the notes section of the order I said I would prefer to meet in person in or outside the lobby and asked them to call that we would wait in the lobby and if there was an issue the order could be left with bell services. We paid the extra $4.99 for a specific one hour delivery window and then Went and camped in the lobby reading from just before the start of the delivery window unil the delivery which was about 45 minutes in. The delivery person called and met us in the lobby. They had our our order in a little pull wagon and were quite professional. We took the opportunity to give a cash tip.
SW