AP Only Info Thread Reservation System /Extensions / Refunds

[shoreward]

The CM I spoke with tonight said that there currently is no deadline in the system for requesting the partial refund on a fully paid AP. I asked if making park reservations with that AP would affect a future request for a partial refund if the park reservations were cancelled and the pass not used, once the parks opened. He replied that a refund should be possible, under the current available information. If park reservations are cancelled, they would just go back into the system for another guest to use.

Apparently, most CMs found out about all of the changes when starting their shifts today, and they are learning about many of the changes from callers.

 

[LynJ]

We have platinum passes with an expiration of August 4. Because the 4 month extension would end in the school year, I requested the partial refund. Now I see that they will offer another month, which means that we could use it over Christmas break (the original point to having a platinum), but the refund has already been requested.

Since they changed the terms of the extension, has anyone had luck switching back to an extension from a requested refund?

Would we likely be locked out of Christmas anyway, because we won't have the last month added until October?

We have next Easter booked with dvc, but no tickets at the moment. Will we likely be locked out of park admission for Easter week since we can't buy tickets now?

So confused...

 

[etapi]

Okay, but I renewed in Jan. for a Mar. expiration. So I already paid 3 months of payments before they stopped payments in April, for a pass that didn't start until parks were closed in Mar. $150ish for a pass that hasn't been able to be used at all. So if I want to cancel, they'll refund my July payment, but not the 3 payments already made? For an AP I couldn't use because parks were closed???

A convoluted way of resolving this could be to first pay your remaining balance in full, and only then ask for a "partial" refund in the full amount of your pass.

But I would hope CMs could just refund the three or four payments instead.

 

[TigrLvsPooh]

Just checked the expiration dates of our tickets. My platinum AP still says 2030, since I haven't used it yet, my daughter's platinum AP which was originally due to expire in January 2021 still says January 2021, so no extension has been given to her yet, and my son's 8 day park hopper which I was going to upgrade to an AP during our May trip has been extended from December 2020 to January 2022.

Right now my biggest concern is using my brand new AP not knowing when or if I will be able to use it a second time. Which means I could end up wasting several hundred dollars.

Does anyone know if a full refund of an unused AP is possible? Sure would be nice to have that $1300 to use towards a vacation somewhere else.

 

[Wakey]

Sorry if discussed elsewhere as I haven’t seen this, but this suggests another month’s extension to the pass to compensate for the reservation system:

As the Walt Disney World theme parks prepare to reopen, we see a lot of Passholder enthusiasm to get back to the magic. We are eager to see our cherished Passholders too. We also recognize that Park reservations will change the way that many of our Passholders prefer to enjoy their pass. With that in mind, we are offering these alternative options to manage your pass.

If you are an Annual Passholder that has paid in full, your options include:

You will receive a one month extension to your pass (unless you choose one of the alternative options below). This additional month will automatically be processed and visible in your My Disney Experience account in October 2020.
Alternatively, and in lieu of the one month extension, Passholders who have paid in full may choose to cancel their annual pass and receive a partial refund.
If you are an Annual Passholder on the monthly payment plan, your options include:

You will receive an additional one month extension to your pass (unless you choose the alternative option below). This additional month will automatically be processed and visible in your My Disney Experience account in October 2020. Please note that monthly payments are scheduled to resume with park opening on July 11, 2020.
Alternatively, and in lieu of the additional month extension, Passholders on the monthly payment plan may choose to cancel their annual pass and waive their monthly payments due after August 11, 2020. Any payments made between July 11, 2020 and August 11, 2020 will be retroactively refunded for those that select this option and all future payments would be stopped.
We will send information in early July with details on how to take action on these options.

 

[kylenne]

Yes. All AP are getting another month extension on top of the closure extension, or you can opt for a partial refund instead.

 

[yulilin3]

Sorry if discussed elsewhere as I haven’t seen this, but this suggests another month’s extension to the pass to compensate for the reservation system:

As the Walt Disney World theme parks prepare to reopen, we see a lot of Passholder enthusiasm to get back to the magic. We are eager to see our cherished Passholders too. We also recognize that Park reservations will change the way that many of our Passholders prefer to enjoy their pass. With that in mind, we are offering these alternative options to manage your pass.

If you are an Annual Passholder that has paid in full, your options include:

You will receive a one month extension to your pass (unless you choose one of the alternative options below). This additional month will automatically be processed and visible in your My Disney Experience account in October 2020.
Alternatively, and in lieu of the one month extension, Passholders who have paid in full may choose to cancel their annual pass and receive a partial refund.
If you are an Annual Passholder on the monthly payment plan, your options include:

You will receive an additional one month extension to your pass (unless you choose the alternative option below). This additional month will automatically be processed and visible in your My Disney Experience account in October 2020. Please note that monthly payments are scheduled to resume with park opening on July 11, 2020.
Alternatively, and in lieu of the additional month extension, Passholders on the monthly payment plan may choose to cancel their annual pass and waive their monthly payments due after August 11, 2020. Any payments made between July 11, 2020 and August 11, 2020 will be retroactively refunded for those that select this option and all future payments would be stopped.
We will send information in early July with details on how to take action on these options.

Merged you to the existing thread ands I see @kylenne already answered

 

[grannyminnie]

My question is: will we be making these park reservations by phone, online or on the app? I've read posts where the comment refers to logging off and logging back in to make a second set of reservations which leads me to think we are not phoning to do this.

 

[yulilin3]

My question is: will we be making these park reservations by phone, online or on the app? I've read posts where the comment refers to logging off and logging back in to make a second set of reservations which leads me to think we are not phoning to do this.

On the app or mde online just like you did fps

 

[Eastern]

I called yesterday. I requested extensions for 2 aps. The 3rd I wanted the refund and it was a Sams Club ticket. She made note of that and said someone will call me with amount and discuss options.

“Soon”

I requested refunds for 3 Sams Club tickets and I didn't think to mention how I paid. I'm guessing most people don't even remember how they paid.

I figured 1- they will look back and see it's a SC ticket and calculate price and refund to original payment 2- Disregard original purchase and just make refund based on Disney price because it is just too logistically complicated to do otherwise or 3- Give me a Disney gift card because the AP wasn't purchased direct through Disney.

In any case I am not going to use these partially used tickets again so I'm ok with any outcome. I can't imagine they have the time/resources to make personalized options phone calls to every refund requester so I'm guessing they will do the easiest thing (for them) that doesn't make people too angry.

 

[grannyminnie]

On the app or mde online just like you did fps

Thank you.

 

[1lilspark]

On the app or mde online just like you did fps

I heard it’s a separate website NOT the app

 

[yulilin3]

I heard it’s a separate website NOT the app

Like not mde? They said to make sure everyone is linked on mde and then the step by step says to log onto mde

 

[grannyminnie]

Can this get any more confusing???

 

[yulilin3]

Can this get any more confusing???

Not that confusing really. Go to this page and go to "how it works" make sure to open "read more" to see each step
https://disneyworld.disney.go.com/e...k-reservations/?CMP=ILC-DPFY20Q3wo0618200010A

 

[osufeth24]

ugh, not sure if my AP is going to be updated in time by Monday

While we may still cancel our BC res for Feb, figured would try to log in and at least have parks for those days (and pray Park Hopping is brought back before then)

 

[larsonb74]

I have a DVC stay in December and only my wife currently has tickets. I guess I'm SOL for booking on Monday as a DVC agent informed me that I would require a valid ticket (and of course none are available to purchase). I was planning on getting the Gold AP but was told that it currently wasn't available for purchase.

Have no idea how to handle this situation. I guess I have to wait until they decide what to do with the fall ticket sales and hope park reservations are still available.

I was able to purchase DVC Gold AP yesterday online for DW and it showed up already in our linked MDE. When I spoke with CM on Thursday they mentioned this was currently only work around on getting ticket "right now".

 

[bernina]

I was able to purchase DVC Gold AP yesterday online for DW and it showed up already in our linked MDE. When I spoke with CM on Thursday they mentioned this was currently only work around on getting ticket "right now".

They stopped sales of new APs sometime yesterday.

 

[1lilspark]

Like not mde? They said to make sure everyone is linked on mde and then the step by step says to log onto mde

I mean that’s what I heard...you had to use your “desktop” (or mobile web browser) to access the site then log in with MDE account login

 

[bernina]

I mean that’s what I heard...you had to use your “desktop” (or mobile web browser) to access the site then log in with MDE account login

From rteetz:

Well you can do it on your phone just not on the app. Looks like they want people to use the website not the app for this.

https://www.disboards.com/threads/c...ates-due-to-coronavirus.3796390/post-62023391