WDW COVID-19 Operational Changes- Reservation System-Rope Drop Procedures

[han22735]

Sorry if this has been asked already but.... Has anyone that bought hopper plus water park tickets from undercover tourist(or any third party) had any luck getting the price difference back from Disney since you cant do either?

 

[Dallasmomoftwo]

Sorry if this has been asked already but.... Has anyone that bought hopper plus water park tickets from undercover tourist(or any third party) had any luck getting the price difference back from Disney since you cant do either?

I bought park hopper tickets from a third party vendor and Disney refunded me the difference. I called and they did it.

 

[han22735]

I bought park hopper tickets from a third party vendor and Disney refunded me the difference. I called and they did it.

Thanks for the reply. Did they just refund it onto a card of your choice?

 

[Dallasmomoftwo]

Yes. The CM gave me some spiel about how the refund might not go through because I had not made the original purchase from Disney and suggested I take a gift card instead. I didn't think I would have any problems getting a refund to the card of my choice so I opted to have it refunded to my primary CC and had no problems with the refund being processed.

 

[han22735]

Yes. The CM gave me some spiel about how the refund might not go through because I had not made the original purchase from Disney and suggested I take a gift card instead. I didn't think I would have any problems getting a refund to the card of my choice so I opted to have it refunded to my primary CC and had no problems with the refund being processed.

I spoke with ticket services last night and had them refund it onto a gift card I already had and was bringing. Just a tip for anyone else if you enter a park with the ticket and then go to guest relations they cannot change it since it was used to enter. It would need to be done over the phone prior to arrival or at the guest services window PRIOR to first use.

 

[GADisneyDad14]

More travel related than theme park operations, but since it impacts many folks around here:

(with a click bait traffic image that was likely taken NYE)

https://twitter.com/x/status/1291399318503673856

 

[osufeth24]

More travel related than theme park operations, but since it impacts many folks around here:

(with a click bait traffic image that was likely taken NYE)

https://twitter.com/x/status/1291399318503673856

haha, covid or not, t hat pic gives me anxiety

 

[Grumpy by Birth]

haha, covid or not, t hat pic gives me anxiety

But is it a photo that reflects the current crowd levels or just a stock file image from one of the most crowded times of the year in the past (as PP mentioned, likely a "clickbait" photo from NYE)? If the latter, that could assuage at least some of your anxiety.

 

[osufeth24]

But is it a photo that reflects the current crowd levels or just a stock file image from one of the most crowded times of the year in the past (as PP mentioned, likely a "clickbait" photo from NYE)? If the latter, that could assuage at least some of your anxiety.

It's most def from a different year, during NYE, Easter or Christmas. I'm just saying, it doesn't matter what's going on, that pic will always give me anxiety. I'm a local, so I stay as far away as I can from Disney World during the major holidays

 

[Dallasmomoftwo]

Is anyone else having trouble signing in to the Disney app or website? I keep getting messages saying my password is wrong even though I haven't changed it and signed in earlier this morning. I can't sign in from either of my MDE accounts. I tried the reset password link and that is not working either. Just what I need when we leave in 2 days! Hope this doesn't happen when trying for a BG for ROTR!

 

[yulilin3]

It's most def from a different year, during NYE, Easter or Christmas. I'm just saying, it doesn't matter what's going on, that pic will always give me anxiety. I'm a local, so I stay as far away as I can from Disney World during the major holidays

lol I love that pic and can't wait for that situation to happen again

 

[osufeth24]

lol I love that pic and can't wait for that situation to happen again

Texted my friend earlier today that I never thought I'd say this, but I miss the day of being in HS before VQ drop, and just seeing hundreds of people around me waiting outside of TSL (that was my go to spot), just all crammed up against each other.

I want that again

 

[yulilin3]

Texted my friend earlier today that I never thought I'd say this, but I miss the day of being in HS before VQ drop, and just seeing hundreds of people around me waiting outside of TSL (that was my go to spot), just all crammed up against each other.

I want that again

yep. Crowds have never bothered me, I manage to have fun even at the crowdiest times just cause I don't have to ride anything anyways, the parks right now need that fun, excited chatter, heck I even miss the cry/screaming children

 

[BridgetBordeaux]

Is anyone else having trouble signing in to the Disney app or website? I keep getting messages saying my password is wrong even though I haven't changed it and signed in earlier this morning. I can't sign in from either of my MDE accounts. I tried the reset password link and that is not working either. Just what I need when we leave in 2 days! Hope this doesn't happen when trying for a BG for ROTR!

I have a friend who was also having problems, but I have been ok.

 

[riversend22]

Not sure where to ask this so I'll try in here first...

We have an upcoming trip in September but hubby and I have decided to forgo it. I'm wondering, is there any benefit to rescheduling vs. cancelling? We'd be willing to try for the same time next year, but if there's no actual benefit to keeping the reservation (it's a package w/ hotel and tickets), I think it might just be easier to cancel and reschedule next year as opposed to figuring that out now. Anyone have any insight?

 

[StormyCA]

Not sure where to ask this so I'll try in here first...

We have an upcoming trip in September but hubby and I have decided to forgo it. I'm wondering, is there any benefit to rescheduling vs. cancelling? We'd be willing to try for the same time next year, but if there's no actual benefit to keeping the reservation (it's a package w/ hotel and tickets), I think it might just be easier to cancel and reschedule next year as opposed to figuring that out now. Anyone have any insight?

I don't know specifically, but one benefit I can see would be if you are able to keep the current (2020) package price IF there is a price increase before your 'new' (2021) dates. I think package prices normally come out in June/July?

The other benefit to rescheduling is already having the reservation 'set in stone' for 2021 and not having to worry about availability when you go to rebook.

We're booked for May 2021 and I've wondered about the same thing myself if we should have to forego our trip for some reason. So far, so good with WDW staying open but you just never know.

 

[MomOTwins]

Not sure where to ask this so I'll try in here first...

We have an upcoming trip in September but hubby and I have decided to forgo it. I'm wondering, is there any benefit to rescheduling vs. cancelling? We'd be willing to try for the same time next year, but if there's no actual benefit to keeping the reservation (it's a package w/ hotel and tickets), I think it might just be easier to cancel and reschedule next year as opposed to figuring that out now. Anyone have any insight?

Not sure where to ask this so I'll try in here first...

We have an upcoming trip in September but hubby and I have decided to forgo it. I'm wondering, is there any benefit to rescheduling vs. cancelling? We'd be willing to try for the same time next year, but if there's no actual benefit to keeping the reservation (it's a package w/ hotel and tickets), I think it might just be easier to cancel and reschedule next year as opposed to figuring that out now. Anyone have any insight?

No benefit unless you have teh Recovery20 offer (what was formerly free dining and now is 35% room rate). That discount carries over if your reschedule; other discounts/pricing do not.

I don't know specifically, but one benefit I can see would be if you are able to keep the current (2020) package price IF there is a price increase before your 'new' (2021) dates. I think package prices normally come out in June/July?

The other benefit to rescheduling is already having the reservation 'set in stone' for 2021 and not having to worry about availability when you go to rebook.

We're booked for May 2021 and I've wondered about the same thing myself if we should have to forego our trip for some reason. So far, so good with WDW staying open but you just never know.

Disney does not let you lock in package prices. If you move your dates, you pay the pricing for the new dates whether your modify or cancel and rebook. Only exception I am aware of is the one i mentioned above, where Disney has been letting folks who have the special recovery offer keep the discount (though it would then be a 35% discount as applied to the 2021 rates, not the 2020 rates)

 

[crazymomof4]

Sorry if this has been asked already but.... Has anyone that bought hopper plus water park tickets from undercover tourist(or any third party) had any luck getting the price difference back from Disney since you cant do either?

I bought park hopper tickets from a third party vendor and Disney refunded me the difference. I called and they did it.

I tried to get a refund from Disney today for the hopper portion of my 8 day tix purchased from UT.
I paid $90 (per tic) for the add on at the time of purchase
After the Disney phone CM "did some figuring", she wanted to refund me $40 (per tic)
I declined and contacted UT again (waiting for reply)

Did you get a refund of anything close to what you paid for the add-on?

 

[yulilin3]

heads up. Hours seem to be changing after labor day. For those that have park reservations you should see the new times
It looks like Disney is tweaking (as in cutting) park operational hours after labor day
MK 9am to 6pm
Epcot 11am to 7pm
DHS 10am to 7pm
AK 9am to 5pm

 

[scrappinginontario]

Not sure where to ask this so I'll try in here first...

We have an upcoming trip in September but hubby and I have decided to forgo it. I'm wondering, is there any benefit to rescheduling vs. cancelling? We'd be willing to try for the same time next year, but if there's no actual benefit to keeping the reservation (it's a package w/ hotel and tickets), I think it might just be easier to cancel and reschedule next year as opposed to figuring that out now. Anyone have any insight?

There are no benefits to rescheduling unless you are looking to visit later in 2020.

No benefit unless you have teh Recovery20 offer (what was formerly free dining and now is 35% room rate). That discount carries over if your reschedule; other discounts/pricing do not.


Disney does not let you lock in package prices. If you move your dates, you pay the pricing for the new dates whether your modify or cancel and rebook. Only exception I am aware of is the one i mentioned above, where Disney has been letting folks who have the special recovery offer keep the discount (though it would then be a 35% discount as applied to the 2021 rates, not the 2020 rates)

Sorry but this information is not accurate. The Recovery20 offer does NOT carry over into 2021. ALL offers are null and void in 2021. I had tried to change my offer online and would have lost my offer.

After reading your response I called and asked about moving my current offer (that was a Free Dining offer but was changed by Disney into a Recovery20 offer) and the CM confirmed I would lose the offer once I'm looking at rebooking dates after Dec 31, 2020.

I previously had another trip booked for later this month that also had a Recovery20 offer attached to it and prior to cancelling I attempted to move it into 2021 and again, I would have lost the offer so I cancelled that reservation.