Hello, and thank you for your insight. I found similar sites with ride closures, but it is great to have one come highly recommended for any future use. I think Big Thunder Mountain is the largest closure disappointment, followed by the castle light show and the MSEP.
I'm sorry to hear that, but I believe it. The reason I shared my customer service experience initially was because I understand working with the public. I have been working for the public since I was fourteen, and I volunteered for the local government even prior to that. I believe that kindness and understanding go a long way, and always try to go the extra mile for a "guest" or a "customer" but my personal practices and policies do not apply to other companies, thus my inquisition. No fears about me throwing a fit though- I can't even yell. When I get angry I cry... so definitely not a yeller. From what I know of those who have worked for Disney they didn't receive the best treatment, although they were the sort of positive people that always were sunny regardless.
This is funny, because I am entering this all too keenly aware that I am paying a corporation, one that is struggling after taking on many large building projects at once. I also know that they do not particularly pay their staff well, and deal regularly with extraordinarily large crowds. That's why I wondered what their customer service model looked like in practice- it would be no easy feat to manage a business of that size and popularity. I expect hiccups, it was just a matter of their frequency, intensity, and volume. The feedback here has been useful. I always felt bad for the birds and mice in Cinderella, btw. They work so hard! My concern was that Disney is more big picture and bottom line focused, and it seems that it is a mixed bag as far as the answer. It will be interesting to visit firsthand!
Thanks again for your feedback and shared experiences. I love the passion people have here, and envy the admiration and delight in the relationship many hold with the Disney franchise. An escape from reality sounds really ideal in 2016... we'll see how it goes!
Also, keep in mind Disney has been making really bad cuts and Cast Members are hurting with cut hours and the like, so getting in their faces will probably not yield a happy ending for anyone involved. They're getting kicked by their employer and kicked by the customer...I really feel for them. I also have had CM friends through the years and the horror stories I have heard from them as to how some park visitors treat them would make me go on a rampage had it been me. When I can, I thank CM's for their job and for making my stay so magical. Believe me, for some CM's, working at Disney is when the fairy dust runs out.
I'm sorry to hear that, but I believe it. The reason I shared my customer service experience initially was because I understand working with the public. I have been working for the public since I was fourteen, and I volunteered for the local government even prior to that. I believe that kindness and understanding go a long way, and always try to go the extra mile for a "guest" or a "customer" but my personal practices and policies do not apply to other companies, thus my inquisition. No fears about me throwing a fit though- I can't even yell. When I get angry I cry... so definitely not a yeller. From what I know of those who have worked for Disney they didn't receive the best treatment, although they were the sort of positive people that always were sunny regardless.
Also, while this is Disney and truly magical for us visitors, it is still the real world. We forget that sometimes. Our beds are not turned out by singing mice and birds. Granted, it is Disney's fault, because they WANT us to believe the magic, and so sometimes we forget they are an actual corporation. But, being in the real world means something is bound to not work out just as we want it (and it will generally happen when we're there). I know Disney will go out of their way to make up for things within reason. However, it is really up to us to roll with the punches.
This is funny, because I am entering this all too keenly aware that I am paying a corporation, one that is struggling after taking on many large building projects at once. I also know that they do not particularly pay their staff well, and deal regularly with extraordinarily large crowds. That's why I wondered what their customer service model looked like in practice- it would be no easy feat to manage a business of that size and popularity. I expect hiccups, it was just a matter of their frequency, intensity, and volume. The feedback here has been useful. I always felt bad for the birds and mice in Cinderella, btw. They work so hard! My concern was that Disney is more big picture and bottom line focused, and it seems that it is a mixed bag as far as the answer. It will be interesting to visit firsthand!
Thanks again for your feedback and shared experiences. I love the passion people have here, and envy the admiration and delight in the relationship many hold with the Disney franchise. An escape from reality sounds really ideal in 2016... we'll see how it goes!