We switched resorts to another Deluxe Vila today and check-in was a major headache. Texted at 3:45 our room was ready. Looked up the room number and found it to be in a sub-optimal location. Called the Front Desk and requested a change. Received a call from a CM at 4:04 that had he found us a room that was exactly what we wanted 1 building over 3rd Floor. Room was cleaned awaiting final inspection and would be read in 10 min. Great!! Or so we thought...He said that if we did not get new room text in ~15min we should check at the front desk for the room that he had assigned us. 30 min later and no text we went to the front desk to inquire about the room. The gentleman at the front desk looked at our room assignment, seemed confused, made a hushed phone call and then said our room would be ready by 5pm. 5 came and went and we finally received a new room text at 5:40 for a room 1 building over on the second floor. Well we thought that was fine until we open the room with my Magic Band and stepped in. My wife commented on the fact that the room smelled funny. I I put our bags of groceries on the counter while my wife fumbled with the light switch. When the lights came on the source of the smell was apparent. The room was filthy! Garbage was overflowing, empty pizza boxes stacked on the counter, bathroom uncleaned and beds unmade. We beat a fast retreat and went back to the front desk to chat with the manager.
Unfortunately, the room we had been promised was somehow no longer available nor were any rooms that fit our category. The best they could do was put us in a temporary room for the night (discounted) and move us tomorrow. I tell you, if they put us in another uncleaned room, I will definitely be over on the “Dark Side” with the manager.
Unfortunately, the room we had been promised was somehow no longer available nor were any rooms that fit our category. The best they could do was put us in a temporary room for the night (discounted) and move us tomorrow. I tell you, if they put us in another uncleaned room, I will definitely be over on the “Dark Side” with the manager.