@isabellea can you confirm the name of the app you are using, and the platform (Android or iPhone)? Tried finding the app in the Google play store, and there is an app named Next Exit but with very low downloads and abysmal rating. The iExit app looks much better. Sorry, guess that is a bit of a hijack!
ETA: For the record, I have CAA Plus RV, but mostly for the trailer towing coverage. I also have included coverage through my TD Visa, but it doesn't cover trailers. Vehicle is coming up on 6yrs with 125,000km (4 or 5 trips south now).
Service has been good in the summer, only used once for a blowout on the trailer. My experience in the recent cold snap was not as good. It was a 36hr wait for a boost, anytime from 8AM to 8PM the following day. I drove to Canadian Tire when DW got home a bought a new battery instead. CAA does have a battery service, but won't service my model of vehicle.