canceled ADR still show on MDE

[hmtsai]

I found a 11:30AM lunch on NYE at San Angel Inn this morning, so I canceled Chefs de France Lunch at 12:10PM (actually the system asked me to cancel the old one when I reserved the new one due to time overlap). Then I received both San Angel Inn confirmation and cancellation of Chefs de France in email. But when I check my reservations under MDE, both reservations are there. And I can't cancel the France lunch online now. I don't want to call because the wait time is long. What should I do? Will they charge me no show fee even if I received the cancellation email?

 

[spumonisowner]

I'm having the same problem. Cancelled a Coral Reef on NYE this morning and it is still showing on MDE. I called and the CM said that it showed cancelled to her. I'm hoping it clears up on it's own.

 

[Capang]

Sign out then sign back in. Sometimes that does the trick.

 

[focusondisney]

We were there Dec 9 - 16. I changed a few reservations last minute & I had the same problem. I saved my cancellation emails just in case I got charged any no show fees, but luckily I didn't.

Disney's website & MDE are so annoying. Planning a trip is hard enough without that aggravation.

 

[KMarston]

I just came here for a similar reason. Saw a 3:30 Ohana and grabbed it and had to give up Crustal Palace, it wouldn't confirm on MDE and said there was an error processing. This morning I have an email canceling Crystal Palace and confirming Ohana. What to do??!

 

[justice4all77]

Having the same issue on my end with two ADR's. Called and confirmed they are cancelled but they are still showing up. Def a glitch on MDE end, hoping it goes away on its own.

 

[KMarston]

Mine eventually straightened itself out!

 

[justice4all77]

Mine eventually straightened itself out!

Great!! How long did it take?

 

[TeresaWen]

Same!

 

[Mpls Mom of 4]

I had the same thing happen with one of my ADR's last week after making some last minute changes. I called and they had to have IT remove it; apparently even though it was cancelled there were two systems that were not talking to each other (their words). I wanted to ensure I didn't get charged so I called.

 

[mistyinca]

Mine would not straighten out. I had to do two things: 1 I logged into my husband’s MDE and signed out, cleared safari cache, and signed back in. Then on mine I finally had to delete the app, clear the safari cache, and then redownload the app and signe back in. Crazy.

 

[married2mm]

I had this issue before Christmas and eventually called up...
Initial cm was adamant they were cancelled & I was adamant they still showed on mde.
It took a while-but eventually I was transferred to another cm in tech services & the next day there were gone.
However; I've since rescheduled another adr and have the problem again..

A telephone call is in order once again.