Hey all,
I'm wondering if anyone here as a direct email address for runDisney or can point me in the right direction to talk to someone about deferring this year's Star Wars runs. I'd also appreciate some advice or experiences people have had in the past trying to make this happen.
My wife and I are registered for the 10k and I'm also doing the Half. We're spending a week at WDW after the events. Two weeks ago, we had to rush my mother to the hospital as we thought she was having a stroke. After doing a CT scan and MRI, a large mass was discovered on her brain and emergency surgery was performed to remove the tumour. The pathology results confirmed that she has glioblastoma. She's going to be starting radiation and chemotherapy soon however this is a terminal cancer. We have no idea who much time we have left with her so we are putting off all travel for the foreseeable future.
I called Walt Disney Travel (we booked through them) and I spoke to a CM explaining the situation. I know we're good with canceling the rooms/tickets/meal plan portion as we aren't within the 30 days yet. The CM said unfortunately the race entries are non-refundable and non-transferable so we can't defer. I did expect this answer but was hoping that they have a little bit of wiggle room to do something in certain cases. We're not looking for a refund but we also don't want to lose the money that we've spent on the race entires.
I did send a message through the email form on the runDisney website hoping to get a different result but it's been over a week and I haven't heard anything back. I was just wondering if anyone has had to deal with a similar situation and if there's another route I should be taking.
Thanks
I'm wondering if anyone here as a direct email address for runDisney or can point me in the right direction to talk to someone about deferring this year's Star Wars runs. I'd also appreciate some advice or experiences people have had in the past trying to make this happen.
My wife and I are registered for the 10k and I'm also doing the Half. We're spending a week at WDW after the events. Two weeks ago, we had to rush my mother to the hospital as we thought she was having a stroke. After doing a CT scan and MRI, a large mass was discovered on her brain and emergency surgery was performed to remove the tumour. The pathology results confirmed that she has glioblastoma. She's going to be starting radiation and chemotherapy soon however this is a terminal cancer. We have no idea who much time we have left with her so we are putting off all travel for the foreseeable future.
I called Walt Disney Travel (we booked through them) and I spoke to a CM explaining the situation. I know we're good with canceling the rooms/tickets/meal plan portion as we aren't within the 30 days yet. The CM said unfortunately the race entries are non-refundable and non-transferable so we can't defer. I did expect this answer but was hoping that they have a little bit of wiggle room to do something in certain cases. We're not looking for a refund but we also don't want to lose the money that we've spent on the race entires.
I did send a message through the email form on the runDisney website hoping to get a different result but it's been over a week and I haven't heard anything back. I was just wondering if anyone has had to deal with a similar situation and if there's another route I should be taking.
Thanks