Coronavirus and DCL Megathread - All DCL Sailings Cancelled Through July 27th, 2020; Wonder through September 14th

MomOTwins

The Mommy Fairy
Joined
Mar 5, 2018
There have been so many policy changes lately but I think any overage is converted to onboard credit. Hope someone else can verify. At least that was what DCL was doing for other cruises that were booked and had extra leftover.
That’s what they’re doing. Unfortunately I have Alaska and if I do something else, I don’t even know how I’ll spend that OBC.
Crumbs, thanks for the quick replies. I guess that means we'll all be paying some visits to the Spa.
 

is_this_ya_boy

Earning My Ears
Joined
Mar 8, 2019
So about two weeks ago, I canceled my 4-17 sailing on the Disney dream because of the COVID-19. Anyone think if I call, Disney would allow me to get in on that 125% credit or is that a losing battle?
 

KingSpeedy

Earning My Ears
Joined
Nov 13, 2012
So about two weeks ago, I canceled my 4-17 sailing on the Disney dream because of the COVID-19. Anyone think if I call, Disney would allow me to get in on that 125% credit or is that a losing battle?
I'm not sure, but me and my May 11 sailing would be very interested to find out how it goes for you. DCL went back and gave the bonus credit to people who preemptively modified the first round of canceled cruises, but I haven't seen anything about this round yet.
 

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  • LAX

    DIS Veteran
    Joined
    Mar 13, 2016
    So about two weeks ago, I canceled my 4-17 sailing on the Disney dream because of the COVID-19. Anyone think if I call, Disney would allow me to get in on that 125% credit or is that a losing battle?
    I think someone reported in a different thread that he/she was given the more generous compensation after the sailing had eventually been canceled (by DCL) despite he/she cancelling the reservation (or maybe it was a rebooking, I can't remember) earlier. Thus, there is a good chance you can get the 125% credit. It's worth a call if you don't mind being on hold.

    LAX
     

    tinytinkmom

    I work to support my vacation habit!
    Joined
    May 29, 2007
    So about two weeks ago, I canceled my 4-17 sailing on the Disney dream because of the COVID-19. Anyone think if I call, Disney would allow me to get in on that 125% credit or is that a losing battle?
    Please report back on the response, if you call them!
     

    TreeFalls

    Mouseketeer
    Joined
    Jun 22, 2016
    I'm not sure, but me and my May 11 sailing would be very interested to find out how it goes for you. DCL went back and gave the bonus credit to people who preemptively modified the first round of canceled cruises, but I haven't seen anything about this round yet.
    My 3/23 sailing was canceled, and people in the FB group who had taken the 100% already reported being allowed to increase it to 125%.

    ETA, never mind, I see you already saw about the first round.
     

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  • Jennytoon

    Mouseketeer
    Joined
    Feb 23, 2015
    I was originally booked 4/18 on the Fantasy and had already rebooked proactively about two weeks ago for the same week next year. Just received confirmation from my travel agent that Disney will apply the extra 25% to our rebooking. She said there is an automatic process but I'm not clear on the details and it may be dependent on how the rebooking was done. Still, a wait of a few days may save you some time on hold if you're willing to see what Disney does on their own.
     

    is_this_ya_boy

    Earning My Ears
    Joined
    Mar 8, 2019
    I'm not sure, but me and my May 11 sailing would be very interested to find out how it goes for you. DCL went back and gave the bonus credit to people who preemptively modified the first round of canceled cruises, but I haven't seen anything about this round yet.
    It definitely doesn’t hurt to ask.
    I think someone reported in a different thread that he/she was given the more generous compensation after the sailing had eventually been canceled (by DCL) despite he/she cancelling the reservation (or maybe it was a rebooking, I can't remember) earlier. Thus, there is a good chance you can get the 125% credit. It's worth a call if you don't mind being on hold.

    LAX
    Please report back on the response, if you call them!
    So I ended up calling DCL this morning about the cruise. They said I had not cancelled, but instead it was put in a “hold” queue. I was told that only those who had not put their cruise on hold void get the offer. The agent told me they have been fielding a lot of similar calls, so the higher ups are determining whether to extend the offer to those who did the same as me. If we are extended the offer, it will be emailed to your address on file. I’m not going to hold my breath.
     

    KingSpeedy

    Earning My Ears
    Joined
    Nov 13, 2012
    So I ended up calling DCL this morning about the cruise. They said I had not cancelled, but instead it was put in a “hold” queue. I was told that only those who had not put their cruise on hold void get the offer. The agent told me they have been fielding a lot of similar calls, so the higher ups are determining whether to extend the offer to those who did the same as me. If we are extended the offer, it will be emailed to your address on file. I’m not going to hold my breath.
    Well that's a bummer. I'm glad I went the route I did. I booked my replacement cruise as a new sailing and have held on to the May sailing, in the hopes that they'll give the extra 25% when they cancel the entire sailing. DCL's handling of this has been extremely disappointing. We shouldn't have to play this game.
     
  • DIS_MIKE

    DCL Commodore
    Joined
    Feb 2, 2015
    This. We use DCL because the CM give, in general, outstanding service. The higher ups are making such a mess of handling things I expected much more from Disney. Other cruise lines are leading the way and being much fairer.
    Totally agree. It’s nice to see the other cruise lines taking the initiative and I didn’t expect DCL to be so far behind in all of this. The high brass definitely dropped the ball. I still look forward to having this all in the past so we can sail again. In the meantime...I’ll just continue to wait for Disney to decide when they’ll announce the next round of cancellations beginning in May.
     

    WDWEPCOT

    DIS Veteran
    Joined
    May 2, 2009
    Hawaii and Canada have been under them for several weeks now and Canada has Ports closed still waiting for Hawaii cruises to be cancelled first one starts 4/29 - no way it is going to happen yet we wait...,,..
     

    is_this_ya_boy

    Earning My Ears
    Joined
    Mar 8, 2019
    Totally agree. It’s nice to see the other cruise lines taking the initiative and I didn’t expect DCL to be so far behind in all of this. The high brass definitely dropped the ball. I still look forward to having this all in the past so we can sail again. In the meantime...I’ll just continue to wait for Disney to decide when they’ll announce the next round of cancellations beginning in May.
    100% this. I’m very disappointed that I basically had to play Russian roulette with my family’s vacation. I guess in this game of chicken, Iblinked first, so Disney doesn’t have to give me the 125%. Thanks DCL.
     

    momoftwins

    <a href="http://www.wdwinfo.com/dis-sponsor/" targ
    Joined
    Jan 8, 2001
    Like I said in earlier posts, I am so easy. Just let me cancel. I do not want another cruise. I just want my money back at this point (don't get me wrong, we love love Disney), I know there is no way they are going to do the 6/1 Alaska cruise out of Vancouver. They have almost $15K in our funds tied up.
     

    Sarah Fallon

    Earning My Ears
    Joined
    Jan 8, 2018
    So I ended up calling DCL this morning about the cruise. They said I had not cancelled, but instead it was put in a “hold” queue. I was told that only those who had not put their cruise on hold void get the offer. The agent told me they have been fielding a lot of similar calls, so the higher ups are determining whether to extend the offer to those who did the same as me. If we are extended the offer, it will be emailed to your address on file. I’m not going to hold my breath.
    Wondering what it means for them saying you hadnt canceled but you put a in a hold queue? We had 4/19 booked and moved our booking to 9/18 prior to 4/19 being canceled. Money transferred over and we paid the difference in the room. So we didnt cancel but we didnt place a hold either. What does it mean that "those who put their cruise on hold void getting the offer"?
     

    xavier2001

    Mouseketeer
    Joined
    May 31, 2016
    100% this. I’m very disappointed that I basically had to play Russian roulette with my family’s vacation. I guess in this game of chicken, Iblinked first, so Disney doesn’t have to give me the 125%. Thanks DCL.
    DCL owes you and me nothing, they didn’t cause the situation and 100% is more than fair. *****ing about the extra 25% that we aren’t even entitled to is ridiculous. People are dying and people are stuck on being wronged in their ruined vacation plans. I have a May cruise planned as well, the situation sucks but it’s not DCLs fault and they are doing the best they can.
     




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