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This article would appear to confirm what the above poster was told:
We added 3 days to our trip when we got the discount. That became a set amount of money we are prepared to spend on our vacation. When I didn't get to keep the discount for our 3rd attempt at our vacation, Disney lost 2 nights, and all the money from the food and souvenirs we would have purchased.
We moved our sept reservations to Oct. I asked specifically for the original rate we booked at DLH in June-not the 35% off we got after that June trip had to be moved. With the rates in October, I basically asked for a $20 a night discount. They did not give it to me. They did tell me I had the $50 a night resort credit, which I had no idea I had because none of the other CMs had ever told me I had that. So that was a nice surprise. But still a bummer they wouldn’t honor the original rate I had at the DLH.
I agree Crystal. I was very, very disappointed that DLR can’t do anything more for folks like you and me and others who have allowed them to hold onto their deposit money for up to a year at this point (or longer) than the $50/night resort credit. That in no way recognizes guests for their trust in Disney with their money during this uncertain time. I think there are probably folks who have lost jobs or taken reduced work hours who would have liked to have their deposit refunded earlier this year, but they may have left it with DLR, hoping that Disney would honor the re-booking discount at least until a time when the parks are actually open again. But instead, DLR decided to just hold the deposits all this time, promising a large discount, and then not have any dates for which the previously promised discount could be used at all (since the parks will not be open by the time the offer expires). I am an AP holder and give DLR quite a bit of latitude normally, and moreso during this time. But I was highly disappointed for myself and so many others over this discount issue. People just don’t necessarily have the budget, as OP said, to go up on resort pricing by 35% from what they have planned since March.
If there is an email address given on any of the emails you've received from them, use that. Send an additional copy using the Contact Us link at the bottom of the DLR webpage. Be sure to include all your contact information. The more people who write in, the more clearly Disney will know what's going on. Can't guarantee a response, but at least they can't say they didn't know because no one said anything.
