My daughter and I were supposed to fly out the day of the blackout in August. We were without power for 23 hours, so I didn't have a computer to send an e-mail. I was stunned to discover that I couldn't use the 1-800 number to tell them I wouldn't be there at the scheduled time. I had a very nice CM at ASMovies connect me from their switch board. I got the local number in case I had any other problems. Sure enough I had to phone them the next day from the airport with a revised arrival time. Try 407-239-1785 or fax 407-238-5471