The Portofino was nice but I prefer the Hard Rock.
I didn't like the distance from the parks (the Hard Rock is a Much Better location).
Our room (a deluxe room on the club level) was very nice. Spacious, nice bathroom, comfortable beds etc...
The lounge was on another floor (you have to walk to the elevator, ride it down to the lobby floor, and walk somemore to the lounge which you access with your room key). The lounge itself was very nice - even has a pool table (they use the table for breakfast but then later in the day you can play pool). Internet access for free was nice. YOu can borrow books, movies (mostly the titles of Universal's stuff like Shrek, Terminator etc...)music CDs. The staff was very friendly to me (more so than any other resort I've stayed in including all DIsney properties - they were helpful and the service was very good.)
Food wasn't extensive. Breakfast was nice (the crossants were very soft - a favorite of mine, they also had bagels, cereals, milk (skim milk too), coffee, juice, bottled water (plastic bottles) , cokes and the like (in small glass bottles), assorted fruit, and some kind of parfet (sp?) with a granola topping.
At night they have beer and wine with coffee and other soft drinks a small fruit bowl (apples, stawberries and the like) and Italian offerings like asparagus, artichokes (sp?) , smoked meats (like appetiser meat not dinner meat), peppers, various cheeses and crackers. This was all on one tray (the cheese and crackers separate. It is not a lot and kids will hate it. But it is nice - tastefully done.
Late night has various cookies and regular beverages.
Menus of the hotel restaurants (including the other two hotels) are available if you ask.
amy
