Sorry Long post
We normally find bookings online that we take to Flight Centre in order to have them price match all bookings. Not strictly necessary, but in the past with cancellations etc happening, it's been good to have all issue handled by them... essentially making it their issue to sort out on our behalf.
But now i'm experiencing some frustrations with our current dealings.
We have a $300 voucher that can be used for ground based activities, tickets etc. So we decided to approach Flight Centre to purchase our Disneyworld tickets for our December trip this year to take advantage of the savings. I took a snapshot of the Undercover Tourist site, with our quantity and dates filled in and sent it to Flight Centre.
They said OK we'll purchase, apply the $300 voucher and you will save some money.
They quoted us with a pretty poor exchange rate with all sorts of fees applied. I paid the final amount, which was less than i could get them direct for. So initially it wasn't too bad... not as much saved as i expected, but at least it was sorted. Naturally i asked for the e-tickets immediately so i could add to the My Disney Experience.
That's when the issues started to arise. They said,
I told them this was false and additionally that as per Undercover Tourist's site e-tickets are available 24 to 48 hours after purchase. I said i would expect the tickets purchased through Flight Centre would be the same. Also that i need the tickets to be available before our DW check-in date as we are staying off site for a dew days before checking into POFQ.
I then received the following response;
I feel like i'm taking crazy pills, as nothing i tell them is being absorbed... I've let them know that know that all i need is the e-ticket so i can add to MDE.
It's as if they don't understand that i can buy tickets independent of accommodation.
Can anyone else confirm i have this right??... I've told them i'll request a refund should they not be able to satisfy my request. Regretting using Flight Centre at all now. I feel like they really don't know what they're talking about... like why would i need an e-ticket and a confirmation number. The e-ticket is enough!
TLDR:
Flight Centre said they can't give me tickets less than 60 days out and only if i have an on-site booking
We normally find bookings online that we take to Flight Centre in order to have them price match all bookings. Not strictly necessary, but in the past with cancellations etc happening, it's been good to have all issue handled by them... essentially making it their issue to sort out on our behalf.
But now i'm experiencing some frustrations with our current dealings.
We have a $300 voucher that can be used for ground based activities, tickets etc. So we decided to approach Flight Centre to purchase our Disneyworld tickets for our December trip this year to take advantage of the savings. I took a snapshot of the Undercover Tourist site, with our quantity and dates filled in and sent it to Flight Centre.
They said OK we'll purchase, apply the $300 voucher and you will save some money.
They quoted us with a pretty poor exchange rate with all sorts of fees applied. I paid the final amount, which was less than i could get them direct for. So initially it wasn't too bad... not as much saved as i expected, but at least it was sorted. Naturally i asked for the e-tickets immediately so i could add to the My Disney Experience.
That's when the issues started to arise. They said,
I have just got off the phone to Disney Vacations, and we require the following before Disney can released the number
- Your personal hotel booking at one of the Disneyworld Hotels (if booked by yourself, Disney can't guarantee it will link, as they have advised it needs to be booked in the one system).
If you have booked your hotel outside of Disneyworld, unfortunately you will not be able to link your profile to the app until you arrive at Disneyworld.
I told them this was false and additionally that as per Undercover Tourist's site e-tickets are available 24 to 48 hours after purchase. I said i would expect the tickets purchased through Flight Centre would be the same. Also that i need the tickets to be available before our DW check-in date as we are staying off site for a dew days before checking into POFQ.
I then received the following response;
The E tickets will be available, however the confirmation number that Disney send at a later date is not sent until 60 or 30 days prior to your departure date depending on whether you have a direct reservation with Disneyworld.
I will email Disney now in regards to your reservation to see if that will enable us to have this expedited.
I can confirm an urgent request has been sent to Disney to see whether we can obtain the numbers for you upload into your profile.
Since you wish to use your tickets prior to your arrival date at a Disney property, I don't know whether this will be an issue or not.
I will forward you the direct correspondence from Disney the moment I receive it.
I feel like i'm taking crazy pills, as nothing i tell them is being absorbed... I've let them know that know that all i need is the e-ticket so i can add to MDE.
It's as if they don't understand that i can buy tickets independent of accommodation.
Can anyone else confirm i have this right??... I've told them i'll request a refund should they not be able to satisfy my request. Regretting using Flight Centre at all now. I feel like they really don't know what they're talking about... like why would i need an e-ticket and a confirmation number. The e-ticket is enough!
TLDR:
Flight Centre said they can't give me tickets less than 60 days out and only if i have an on-site booking