Disbound
Mouseketeer
- Joined
- Jan 19, 2005
In January, my husband and I booked a trip to Italy for mid-September, 2023. Our flight there took us through Copenhagen with a 24 hour layover, so we booked a hotel for the night through Disney’s Hotel Exchange. Yesterday, our flights were cancelled through Swiss Air, no reason given, just cancelled. So we had to rebook the flight, and in doing so, our flight plan changed, and we no longer had the layover in Copenhagen. We called Disney to cancel the hotel and return our points to our account, and we’re told that we did not have the option to get the points back, we just lost them. 50+ points, gone. No refund, no ability to rebook with them at another location, just gone. This trip is six months away! There is plenty of time for the hotel to re-book the room. This is a Disney policy, not a hotel policy.
‘Just wanted to let others know, that if they book a hotel using Disney DVC points, if you cancel, for any reason, you will lose those points. They are not able to be used to book something elsewhere, within the allotted time frame, they are just gone.
Does anyone have any information about this that we may be missing? We are going by the information provided by the DVC person we spoke with.
‘Just wanted to let others know, that if they book a hotel using Disney DVC points, if you cancel, for any reason, you will lose those points. They are not able to be used to book something elsewhere, within the allotted time frame, they are just gone.
Does anyone have any information about this that we may be missing? We are going by the information provided by the DVC person we spoke with.