Got a room there May, 2001 thru priceline. Did not arrive in Florida until around 9pm. When myself and family checked in the room at about 1030pm room was a dump, dirty carpets, old furniture ext. Went to the front desk complained and was moved to a different building, a little better but not much, sliding door would not lock and so on, buy this time it was around 11pm kids fell asleep, I gave up and went to bed. next morning wife was livid, we were scheduled to stay there thusday, friday and saturday night then move on to the Boardwalk at disney for five nights. By the time i had my first cup of coffee my wife had a reservation at the Coranado Springs for friday and saturday night and a full refund, I must say the people at the Hyat were excellent and very understanding, i even found out later while at the pool at Coranado Springs from my DW they even offered to let us stay the three nights free of charge, but thats how much my wife was dissatisfied with the room. Beware of PRICLINE the are tough to deal with when trying to get a refund!!