I had the worst experience with Kenny's. We were staying at the Fort for 16 days so I looked outside of Disney for a rental. I read reviews and decided to rent from Kenny's. I booked my dates and they took my deposit of $105. A few days before we were to pick up the cart I received a text from Kelly (which was professional the entire time so I have nothing bad to say about her. She tried to help me the entire time but her hands are tied) She told me to meet them at Crossroads at 11:00 to pick up the cart, which is about 15 minutes away and I was told a mile). We drove all night so we got in at 5 a.m. got up and went to Alamo to Rent a truck so I could pick up this cart. We rush over to meet them at 11 and no one is there. We waited about 20 minutes and still no one. I texted Kelly and she said that the cart was at a site (across from mine) and to pick it up there. I was never told of this change. So we drive back to fort to get the cart from another site. Then I notice that not only was I charged my deposit but also the full amount of the reservation. So I called Kelly to tell her I was overcharged. She said it will be credit back immediately. We started having issues with the cart immediately. The brakes were dragging and the steering was horrible and the roof was falling off. We called them about the brakes bc we could not drive the cart unless my husband went under the cart and manually unlocked the brakes. It took Kenny a day to get back to me and then another day to send someone out. The guy said he fixed them the best he could but it needed to come back to the shop and be repaired; however, they had no available carts so we had to keep this one. Well 2 days later, same thing. We called Kenny and again it took him a day to get back to us. He said the next day he would switch it out. Well Sunday came and went and nothing. I called again and nothing. Finally Monday afternoon they brought us a new cart. I was told by Kelly that I would be credited back 3 days of my reservation. I never received the credit or the deposit credited back. I called Kelly and she said she told him again. Well, still nothing. It's been 16 days and my deposit still not credited back and over a week and still not credit back for the days I could not use the cart. I will never deal with this company again. I own a business and I understand being busy but this is not acceptable. Save yourself the trouble and rent from Disney. I will from now on.