Cafeen
DIS Veteran
- Joined
- Jul 24, 2009
I think this may touch upon my distaste for the policy being applied at all restaurants.I think it is a bit misleading to say that the cancellation policy was successful since a no show fee might have been just as successful and less traumatic had they decided to try it.
Of course WDW can decide on their policies, any profit driven company can. In this case it would be nice to see policies driven by customer accommodation and service levels in conjunction with needing to try to fix the current broken system.
The dining system has had certain bugs (e.g. the odd number issue, missing tables, etc) and issues (overbooking, "VIP" overrides, consistently lengthy wait time beyond ADR time) for years. The fact that they're essentially blaming guests for all their problems is the largest factor leaving such a poor taste in my mouth.
I guess, since the fee is waived so long as someone shows up, we'll just have to suggest that one of their party shows up, orders a soda, and calls it a meal. After all, we wouldn't want those poor floundering restaurants to have to sit other people in that party's timeslot...