We recently stayed at the White Swan Inn in San Francisco. They completely messed up our reservation. They could not find the reservation and after looking for some time they said that we were booked for October 4-6 not August 4-6. Of course, I had my confirmation from Disney that clearly stated August 4-6. They were completely booked for the first night and they put us up at another inn nearby for the first night. The second night we stayed at the White Swan. The biggest difficulty was that we were originally supposed to stay at the White Swan for two nights and then at another hotel for three nights. Because of the foul up we stayed at one hotel the first night, the White Swan the second night and yet another hotel on the third night of our trip. It was extremely inconvenient moving luggage that often. Anyway since this all took place on a Saturday we couldn't even contact DVC. When I finally spoke to DVC they reinstated all of our 50 points that we had originally booked with the White Swan. I was pleased that they did that for us.
I personally would not recommend the White Swan. The Inn is very nice but I thought their staff did a poor job. We were not the only people who had problems there during our stay.
I personally would not recommend the White Swan. The Inn is very nice but I thought their staff did a poor job. We were not the only people who had problems there during our stay.