They allowed some guests to park hop to EPCOT for dinner tonight because of the rude being down.The reservation system and no park hopping prove very problematic in these situations! In before times you could ditch the park and then try again the next day. Not now.
Yeah they didn’t just offer them they are calling boarding groups already so it’s definitely back up calling 1-6 nowThat's great @yulilin3!! Choosing to look at it as if they offered BGs this morning they feel good about the ride operating today!
Sorry for you @mirandag819 and others who yesterday was their only day. It's difficult when the ride breaks down or, there are not enough BGs for everyone.
Yeah, that’s frustrating. I know this won’t happen, but it’d be nice of Disney if they had a good run today and finish with today’s BGs early if they’d invite the ones that missed out yesterday to come back to the park and ride. Hope the rest of your trip goes smooth
I understand the frustration but there is no way of knowing if the attraction will be off line all day, they worked on it until the afternoon trying to get it back up
)
True but if this was March (like when my trip was supposed to be) they would have given a ticket and fast pass to try again this week...yesterday I got stuck with higher crowds the rest of the day because people weren’t leaving and super unfriendly CMs standing at the gate arms crossed and short.
My tickets were the 4 park tickets they sold pre shut down (since my trip was supposed to be in March, so unfortunately I can’t duplicate parks since it was 1 day in each of the 4 parks).Or sacrifice one of your other park days for another HS day (or add on an extra day at the end
sadly we cannot expect or compare any experience that is happening after July 11th to experiences that happened before. Everything has changed and we, as visitors, need to accept that, if you come with preconceived expectations you will be disappointed. I saw a report that at least they were letting people hop to Epcot yesterday
Yeah unfortunately they didn’t give me that option, just crossed arms crossed, glares, and repeating over and over there is nothing we can do...try reaching out to our communications department. I literally rented a car that I wouldn’t have rented if not for wanting to control my own arrival time, upgraded to an iPhone 11 the week before when I saw 6s were having trouble getting BGs, did everything I needed to do to control the situation, and was thrilled my work and effort paid off. Instead I was given a miserable HS day and a husband who never wants to return (not because the ride went down but because of the customer service shown by cast members). We never yelled or argued or asked for anything but were greeted by the most stone faced unapproachable cast members I’ve ever seen. I’ve seen Disney service on prior trips and that’s what has brought us back, but I’m not seeing in during the pandemic. I’ve been given fast passes and free ice cream when evacuated off a ride after a few mins, so for zero to be offered to improve our moods after a bad day with 2 rides down all day, longer than posted wait times in the hot sun with masks, and putting so much effort into BGs without knowing it was stuck by lightning the night before just sucks.
We're sorry you didn't ride but there is no guarantee that anyone is ever able to ride and ride.
Thanks for the suggestions. Haven't approached my hotels concierge, but I can tell you it was HS guest relations that was doing the stonewalling. I also asked if we could just park hop for a few hours to come back and try tomorrow, and was given a hard 'no way.'
I'm not an apologist for Disney by any means, but the lack of communication was likely due to them wholeheartedly trying to get the ride running. Once they realized for certain that it couldn't be done (3:30 apparently), they made the announcement. I'd say though beforehand there was still informal communication considering the app showed that no boarding groups had begun. What impression does that give? I know for sure I'd figure out my chances of riding are slim at that point, especially if I had a high group. As far as how it was handled on the way out? Yes, that sounds very un-Disney. The poster should complain to management/concierge (if applicable)/park website etc.
