Shop the Block 2019 -Bonus miles are POSTING NOW!

[marchingstar]

Testing out a new theory as to why DS's haven't posted yet. He's only a GOLD collector. Anyone who is GOLD have yours posted yet. I know most of us here are likely ONYX so thought I would ask. (I'm just a little obsessed at the moment)

Wife's account is gold and my miles are posted, so it doesn't look like that's the hiccup.

I hope that yours post soon!

 

[isabellea]

Mine posted correctly but DH only received 800 (he’s gold not onyx). Guess I’ll do a chat tonight.

 

[juniorbugman]

Testing out a new theory as to why DS's haven't posted yet. He's only a GOLD collector. Anyone who is GOLD have yours posted yet. I know most of us here are likely ONYX so thought I would ask. (I'm just a little obsessed at the moment)

My Mom is a gold collector and she hasn't received her points yet. I will wait a few days and see what happens.

 

[montrealdisneylovers]

Three out of 4 cards posted correctly. DH's only posted 800 instead of 1200. Glad I have all the receipts!!

 

[montrealdisneylovers]

Do you typically call them or do online chats to correct any problems?

 

[hdrolfe]

Do you typically call them or do online chats to correct any problems?

I do online chat, but I don't like talking to people on the phone

 

[ottawamom]

I do online chat because I'm often taking on the persona of the cardholder I shop for.

 

[mort1331]

Wife is.gold and hers posted.

 

[JenLovesMM]

I also got 800 instead of 1200. Waiting for an agent on chat right now.

UPDATE: I did the chat with Air miles. Only waited a few minutes before an agent contacted me, she asked which of the 7 coupons I had used. She then questioned me on 2 of them, found which one hadn't posted correctly... it was one from IGA where you spend Cash Miles and you get a multiplier, the clerk hadn't scanned my coupon properly and I noticed right away since I always check my receipt then the manager came to redo the transactions but it didn't work properly I guess. However since the AM agent could see that I had redeemed the Cash Miles and I could give her details about the receipt, she went ahead and gave me those bonus miles I was missing and then added the 400 missing miles! I had kept and double checked all my receipts and it paid off, plus the AM agent was very efficient. Great service I got tonight!

 

[damo]

Mine have not posted and I am onyx. I should have 1200.

 

[Days In the Sun]

Testing out a new theory as to why DS's haven't posted yet. He's only a GOLD collector. Anyone who is GOLD have yours posted yet. I know most of us here are likely ONYX so thought I would ask. (I'm just a little obsessed at the moment)

The account I'm waiting for is onyx, it's my son's, scrapes in every December with Mom's help.

 

[AngelDisney]

Both DD and I are onyx and STB AMs are posted to both accounts. Now waiting for Mega Miles!

 

[Starwind]

Our STB posted, *happydance* !

 

[chris1212]

Mine posted at 800, as expected since I didn't receive the correct amount of air miles for the airmilesshops offer. Just did an online chat, such a helpful person!! Got me the 400 I was missing, plus the 50 airmilesshops, plus another bonus I didn't even realize I was missing from the LC!

 

[damo]

Been trying to do a live chat for an hour and nobody seems to want to chat.

 

[Donald - my hero]

Been trying to do a live chat for an hour and nobody seems to want to chat.

I have noticed that you need to keep that tab open, don't try and do anything else or the dang thing never really connects. HOWEVER, if you have the ability, I've had great luck using FB Messenger as well. I like that because i can send a message and then go about my day and I'll get a notification when they've responded, no need to sit at my desk.

 

[damo]

I have noticed that you need to keep that tab open, don't try and do anything else or the dang thing never really connects. HOWEVER, if you have the ability, I've had great luck using FB Messenger as well. I like that because i can send a message and then go about my day and I'll get a notification when they've responded, no need to sit at my desk.

Done. Thanks. I've never had an issue before but nobody was responding at all this morning and after 20 minutes of no response, the call would end. I tried several times.

 

[damo]

No response from Air Miles Messenger either. Doesn't look like they've even seen my message, even after I sent a second prompt. Not sure if I have become stealth or what is going on.

Decided to call and the message is that I will have to wait up to 2 hours....lololol.

 

[tinkerone]

No response from Air Miles Messenger either. Doesn't look like they've even seen my message, even after I sent a second prompt. Not sure if I have become stealth or what is going on.

Decided to call and the message is that I will have to wait up to 2 hours....lololol.

I sent off a message at 10:23, got a response at 12:17 however they want me to do their bookkeeping for them. Here's the reply

thanks for reaching out. I'm sorry to hear that you did not receive the Shop the Block bonus miles that you were expecting. I am happy to look in this further for you but I will need a bit more information. Here is what I will need: -Collector number -Partners that you shopped at – Transaction dates – Transaction amounts before taxes Once I have the details above I can investigate further and have the appropriate Miles posted for you. Please note that we are experiencing an unusually high volume of inquires so it may take a little longer than normal to get back to you. ~Pam

All they have to do is open my account and they can see the STB postings. Just a way to pawn it off on the client. When I was working I would have killed my staff for suggesting a client would have to do such a thing.
Anyways, if you want to get ahead of this you may want to just post what Pam is asking for so you don't have to do it latter. Or at least have all the information ready just in case. Good luck to you......and me.

 

[Days In the Sun]

I sent off a message at 10:23, got a response at 12:17 however they want me to do their bookkeeping for them. Here's the reply

thanks for reaching out. I'm sorry to hear that you did not receive the Shop the Block bonus miles that you were expecting. I am happy to look in this further for you but I will need a bit more information. Here is what I will need: -Collector number -Partners that you shopped at – Transaction dates – Transaction amounts before taxes Once I have the details above I can investigate further and have the appropriate Miles posted for you. Please note that we are experiencing an unusually high volume of inquires so it may take a little longer than normal to get back to you. ~Pam

All they have to do is open my account and they can see the STB postings. Just a way to pawn it off on the client. When I was working I would have killed my staff for suggesting a client would have to do such a thing.
Anyways, if you want to get ahead of this you may want to just post what Pam is asking for so you don't have to do it latter. Or at least have all the information ready just in case. Good luck to you......and me.

Agree, however this is normal for them, you need to provide all transactions so they can determine if you earned them and what is missing. I assume they go after each partner for the missing amounts. If you called or did online chat they ask for the same information.