Esmerelda
DVC'r 10/04/Dis Veteran
- Joined
- Aug 19, 1999
I just returned from a week long trip at Disney with my 2 sons. We were 'supposed' to stay the entire time at the HIFS, as this was my boys pick of hotels. Keep in mind..this was our 5th stay with them so we are very familiar with the hotel.
I had a value trip rate of $98.00 per night. When I checked in, I asked for a room facing the pool for the boys and I felt it was safer also. I was informed by the clerk that there is a $20 additional charge to face the pool?? I asked if this was something new and she says no...this has been our policy for a couple of years now. I then told her this was our 5th stay and we had NEVER been charged an extra amount for a view there? She got very snippy with me...made me sign a form that she had informed me of the rate change..etc. (later found out she charged me $129 per night....which was NOT $20 more...was $31 more per night?)
Also...the policy on the kids eat free has NOW changed also. The kids eat free only from 11:30-4pm not ALL DAY as before.
Needless to say..I was so frustrated by the 2nd day with this and more that I called Disney reservations and got an rate at the Contemporary for $134.00 per night. I then called the desk, spoke to a manager (which turned out to be the snoot from the desk originally) and told her how unhappy I was. She could have cared less and I told her I would not be back to her establishment in the future.
To make the story even more pathetic...the hotel was only 35% full (a staff member told me that tidbit) so they were just out for money as it would seem.
To end my story...we had a FABULOUS time at the Contemporary..(we had never stayed there before) for $5.00 more per night. It was the best vacation we have ever had once we moved.
I hope the above information helps someone else out. I will not be returning to this hotel after my last 5 visits...and yes, I will be writing a nice letter to them
I had a value trip rate of $98.00 per night. When I checked in, I asked for a room facing the pool for the boys and I felt it was safer also. I was informed by the clerk that there is a $20 additional charge to face the pool?? I asked if this was something new and she says no...this has been our policy for a couple of years now. I then told her this was our 5th stay and we had NEVER been charged an extra amount for a view there? She got very snippy with me...made me sign a form that she had informed me of the rate change..etc. (later found out she charged me $129 per night....which was NOT $20 more...was $31 more per night?)
Also...the policy on the kids eat free has NOW changed also. The kids eat free only from 11:30-4pm not ALL DAY as before.
Needless to say..I was so frustrated by the 2nd day with this and more that I called Disney reservations and got an rate at the Contemporary for $134.00 per night. I then called the desk, spoke to a manager (which turned out to be the snoot from the desk originally) and told her how unhappy I was. She could have cared less and I told her I would not be back to her establishment in the future.
To make the story even more pathetic...the hotel was only 35% full (a staff member told me that tidbit) so they were just out for money as it would seem.
To end my story...we had a FABULOUS time at the Contemporary..(we had never stayed there before) for $5.00 more per night. It was the best vacation we have ever had once we moved.
I hope the above information helps someone else out. I will not be returning to this hotel after my last 5 visits...and yes, I will be writing a nice letter to them