That happens to me too sometimes! Ugh! Sometimes for a little while, sometimes for half the day or even the whole day or even longer! But I don't think it has anything to do with you having recently joined Swagbucks. Very frustrating for sure but it does always eventually come back. Sometimes it will be that way at home but I can get it to run just fine at work. Then I try it in incognito mode and that works pretty good sometimes, sometimes not. Sometimes Ayce is missing in regular mode but is available incognito. Then it disappears from incognito and available in regular mode. So you can try different things that sometimes work. Also, sometimes it just shows the Ngage girl just sitting at a laptop, but so far that never works for me, but seems to for others. Plus, my watch videos go and sponsored videos also don't work then when ncrave says unavailable, except for maybe Laptop Guy. Tour the Web will usually be there but I run it and it doesn't credit. Definitely frustrating for sure. If ncrave shows back up but without Ayce, run some of the others for a while and that may coax Ayce to come out and play!