promisesfound
Earning My Ears
- Joined
- Apr 21, 2011
Yes to start out with, it was as hot as if we were on the face of the sun, which we knew & that's was our choice to come. However, we were sorely disappointed this trip.
Disney service levels have gone down so much-we had a great many problems transportation closures, (unusually long bus waits, random monorail closures, half full Ferry's despite large waiting crowds) ride closures-at ridiculous times( despite sunny conditions storms 6 miles out would close all outdoor rides-yet not cancel fireworks shows), rude employees-which we've RARELY experience (I lost a nice bracelet on Peter Pan (was totally blown off by the staff until I raised a fuss) bad wait service at character dining ( O'Hana).
It was just so unlike anything we've ever experienced there! Then to top it off yesterday, I found out My mother passed away so we left this morning ( a week early) and were told to call lost & found about the bracelet then billing about a refund for unused days of tickets & rooms. I've been on hold for over an hour & can't get a human on the phone to save the world. If I call guest relations ( which is just reservations) They'll answer in a heartbeat to take your money but after the fact-they could care less. Granted we stayed at Pop So it's not like we we were shelling out the big bucks but still. Apparently Malecifant or Ursula are running the park these days. Thanks for the memories Disney.
Disney service levels have gone down so much-we had a great many problems transportation closures, (unusually long bus waits, random monorail closures, half full Ferry's despite large waiting crowds) ride closures-at ridiculous times( despite sunny conditions storms 6 miles out would close all outdoor rides-yet not cancel fireworks shows), rude employees-which we've RARELY experience (I lost a nice bracelet on Peter Pan (was totally blown off by the staff until I raised a fuss) bad wait service at character dining ( O'Hana).
It was just so unlike anything we've ever experienced there! Then to top it off yesterday, I found out My mother passed away so we left this morning ( a week early) and were told to call lost & found about the bracelet then billing about a refund for unused days of tickets & rooms. I've been on hold for over an hour & can't get a human on the phone to save the world. If I call guest relations ( which is just reservations) They'll answer in a heartbeat to take your money but after the fact-they could care less. Granted we stayed at Pop So it's not like we we were shelling out the big bucks but still. Apparently Malecifant or Ursula are running the park these days. Thanks for the memories Disney.
