30 sec rant - Victim of the lost room

[MinnieGirl33]

Only DISers will understand the frustration.

9am. 1st day of 7 month window. Doing the day-to-day dance. Trying for a 2br BWView. MS rep had the last one for me & because she kept asking me the same question 3x over (obviously not listening to my answer) by the time she finally resumed typing the room was gone.

Got preferred but... having the rug pulled out from under you... Not nice.

 

[DebbieB]

Did you waitlist for the boardwalk view?

 

[bobbiwoz]

Did you waitlist for the boardwalk view?

I would definitely do this!Pixie Dust!
Bobbi

 

[Mississippian]

For what good it will do you I would file a complaint against the employee. It is inexcusable to repeatedly ask the same question over and over again when they know that you need the room booked in a matter of seconds.

Ask them how they plan to punish the employee and how they plan to compensate you. Tell them you expect to be put at the front of the waitlist for a boardwalk view and ask what measures are going to be taken to stop anything like this from happening again.

 

[Merylj]

I phoned at 9am the other day for BCV at the 7 month mark and the CM put me on hold, I got the room I needed but I was worried about the delay.
I hope youre at the top of the waitlist queue. Its a very frustrating situation.

 

[PamOKW]

If this is a booking for May, I wouldn't be too distraught. You've got a good chance that something might open up.

 

[Deb & Bill]

For what good it will do you I would file a complaint against the employee. It is inexcusable to repeatedly ask the same question over and over again when they know that you need the room booked in a matter of seconds.

Ask them how they plan to punish the employee and how they plan to compensate you. Tell them you expect to be put at the front of the waitlist for a boardwalk view and ask what measures are going to be taken to stop anything like this from happening again.

This is absurd. You sound like a tyrant. How do you know that there wasn't a problem with the phone at that time or too much noise in the room at that time and the employee seriously had a difficult time hearing the member? The member takes a risk when booking more desired places/types of villas/dates.

 

[jpeka65844]

I would definitely w'list too. We did for our December stay and it came through!

Also, repeat after me: A room WITHOUT a boardwalk view will NOT ruin my trip. A room WITHOUT a boardwalk view will NOT ruin my trip. A room WITHOUT a boardwalk view will NOT ruin my trip. That's why I LOVE owning DVC. I don't stress about those details anymore.....

It could be worse...you could NOT be going to WDW at all!





Denice T.
Olathe KS

 

[Mississippian]

This is absurd. You sound like a tyrant. How do you know that there wasn't a problem with the phone at that time or too much noise in the room at that time and the employee seriously had a difficult time hearing the member? The member takes a risk when booking more desired places/types of villas/dates.

The overwhelming majority of member service agents are quite competent, but I've had a couple who were just awful, and I bet you have, too. The notion that someone can't get a simple room request because a reservation agent keeps asking the same question again and again, well...

She did exactly what she was supposed to do and she deserved the room.

 

[Island Mouse]

For what good it will do you I would file a complaint against the employee. It is inexcusable to repeatedly ask the same question over and over again when they know that you need the room booked in a matter of seconds.

Ask them how they plan to punish the employee and how they plan to compensate you. Tell them you expect to be put at the front of the waitlist for a boardwalk view and ask what measures are going to be taken to stop anything like this from happening again.

Seriously!? There could be a number of reasons why the question needed to be repeated. To punish someone for asking a question and is ridiculous.

 

[Mississippian]

I had an agent totally foul up a reservation some months back. They cancelled my reservation to switch me to another resort, then fiddled and diddled and let the room get away. Of course, by that time, my original room was gone as well so I was stuck without a room.

I was thinking about changing the dates of my trip anyway, so I didn't complain or say a word. I just took it as as sign from above that I ought to go ahead and change my dates.

But I must say that I couldn't understand at the time why she was canceling one reservation and then taking forever to book the other one. As I recall she was typing in the name of each and every person who was going to be in the room, and that information is absolutely unnecessary to book a room, particularly when it is the only one available! Like I said, I didn't say a thing and just changed my dates. BUT, if I hadn't been able to change my dates I would have raised holy hades and would have been justified in doing so.

Like I said, I tend to be an easy-going person most of the time. When I check in I have only one request, and that is a non-handicapped room. I actually tell them that I don't care about the view, feel free to give me the worst one so somebody who cares can have it. When I tell them "any floor will do" they just look at me, because everyone apparently wants to be on the higher floors.

BUT, if I plan a year in advance and do everything I'm supposed to do, and I call in and some agent fiddles and diddles and doesn't do their job, don't expect me to be happy and pleasant about it. Perhaps I'm still irritated about my own experience six months ago when I did nothing but grin-and-bear-it, but this is just my view.

 

[Deb & Bill]

The overwhelming majority of member service agents are quite competent, but I've had a couple who were just awful, and I bet you have, too. ...

Nope, never had a problem with a CM on the phone. Even the one who was trying to help me get my Priority Seating (before ADRs) for Cinderella's Royal Table and they ran out of reservations before she could get it into the system. Disappointed?? Sure. Ready to request her head on a platter? Nope. Just tried again the next morning and got it.

I had an agent totally foul up a reservation some months back. They cancelled my reservation to switch me to another resort, then fiddled and diddled and let the room get away. Of course, by that time, my original room was gone as well so I was stuck without a room.

Well, if you were trying to get a hot reservation, you do have to cancel the first one (unless you have tons of points and can use other points first before you cancel the original reservation). And on occasion there are other members trying to get the same thing. It's the risk you take.

 

[TLSnell1981]

I had an agent totally foul up a reservation some months back. They cancelled my reservation to switch me to another resort, then fiddled and diddled and let the room get away. Of course, by that time, my original room was gone as well so I was stuck without a room.

I was thinking about changing the dates of my trip anyway, so I didn't complain or say a word. I just took it as as sign from above that I ought to go ahead and change my dates.

But I must say that I couldn't understand at the time why she was canceling one reservation and then taking forever to book the other one. As I recall she was typing in the name of each and every person who was going to be in the room, and that information is absolutely unnecessary to book a room, particularly when it is the only one available! Like I said, I didn't say a thing and just changed my dates. BUT, if I hadn't been able to change my dates I would have raised holy hades and would have been justified in doing so.

Like I said, I tend to be an easy-going person most of the time. When I check in I have only one request, and that is a non-handicapped room. I actually tell them that I don't care about the view, feel free to give me the worst one so somebody who cares can have it. When I tell them "any floor will do" they just look at me, because everyone apparently wants to be on the higher floors.

BUT, if I plan a year in advance and do everything I'm supposed to do, and I call in and some agent fiddles and diddles and doesn't do their job, don't expect me to be happy and pleasant about it. Perhaps I'm still irritated about my own experience six months ago when I did nothing but grin-and-bear-it, but this is just my view.

Can we in circumstances like these(limited rooms in busy times)..book a room in one name and add the others later?

 

[Deb & Bill]

Can we in circumstances like these(limited rooms in busy times)..book a room in one name and add the others later?

Call MS and ask them.

 

[tjkraz]

BUT, if I plan a year in advance and do everything I'm supposed to do, and I call in and some agent fiddles and diddles and doesn't do their job, don't expect me to be happy and pleasant about it.

If the room disappeared that quickly, it would appear that at least two MS reps were booking the room at the same time. Two guests were simultaneously told that their desired room was available, while only one unit actually existed.

Which rep was actually moving slowest is completely unknown. Even if it took 5 minutes before your rep tried to book the room, it's conceivable that another rep was booking the same room for 5 1/2 minutes. All we know is that one rep hit the ENTER key a couple of seconds quicker than the other.

To the OP, if you just missed getting the room, then you are unquestionably first on the waitlist. The odds of there being zero cancellations when you are 7 months our are immeasureably slim, IMO.

 

[crisi]

Seriously!? There could be a number of reasons why the question needed to be repeated. To punish someone for asking a question and is ridiculous.

Well, you know its far better not to ask for clarification from that member who has a heavy accent and a crying baby on her hip and just book completely the wrong thing than ask the question.

 

[MinnieGirl33]

I think my frustration has just as much to do with the computer system as the actual agent.

If I was told from the get go that there was no availability then fine. I just got sooooo excited when I heard that there was one that it was just like "UGH!!! Are you kidding me????" when it suddenly disappeared.

For those who are questioning why the agent took so long... I have a res at my home resort. I have plenty of points to cover both & did not want to cancel the home resort booking until I completed the day to day booking at BWV. She somehow didn't understand that.

Then she went on to say "Well do you want me to book the 4th thru the 9th?" I said, "Are you going to let me book through the 9th?" (Imagine my shock since it was only the 5th) "Oh, yeah, you're right, you can't do that". Then I hear, "Oh... uh-oh.... um... the room was taken"

Have to admit it took every ounce of restraint in this type A girl to not climb through the phone. But I was calm.

Yes, I did ask to be put on the waitlist (& am going to verify that when I call today) & am hopeful. I am happy to be able to stay there either way but... sometimes you just wish things coud be easy.

 

[3DisneyKids]

For what good it will do you I would file a complaint against the employee. It is inexcusable to repeatedly ask the same question over and over again when they know that you need the room booked in a matter of seconds.

Ask them how they plan to punish the employee and how they plan to compensate you. Tell them you expect to be put at the front of the waitlist for a boardwalk view and ask what measures are going to be taken to stop anything like this from happening again.

This reaction seems a bit over-the-top for the level of "mistake" that was made. The only error on the CM's part was being overly thorough. While I agree that she may not have needed to ask the question more than once, she was just making sure that she had all of the correct information. If she hadn't confirmed and had then made a mistake with the res, then we would be hearing a rant about THAT.

To the OP--sorry you lost your room! You are right...this is the one place where you can come and we will all understand the situation. Hang in there...I think it will work out through the waitlist!

 

[3DisneyKids]

I think my frustration has just as much to do with the computer system as the actual agent.

I absolutely agree here. We have had several discussions over the years about this. If there could just be some sort of "hold" system put on a room (for like 15 minutes) while a CM is taking all of the necessary information, that would solve this issue for everyone.

 

[rigsby25]

I didn't have enough OKW points to reserve an OKW grand villa for 5 days. The cm booked for 3 days and told me to call back in October for the other two. I called back at the end of September instead and was told they weren't available, I should have called the exact day I was able (7-month window). So once again, I am out of a grand villa. Last year, 3 days before our vacation, they called and said that there had been a mistake and the HA grand villa I reserved was not available. I am beginning to think we will never be able to stay in an OKW grand villa.