*WDW*Groupie*
DIS Veteran
- Joined
- Oct 2, 2006
I spoke to ABD yesterday about the "some excursions have limited capacity and are on a first come, first serve basis" clause on the Daily Activities Planner. The first vacationista I spoke with told me they never sent out such literature and to call my TA. I told her it came in my welcome package and it was most certainly from ABD.
She transferred me to a supervisor (he initially denied ABD made that statement, then he asked if I would forward him my Daily Activity Planner, then he finally agreed he would see if he could obtain one and call me back, which he did after 2 failed attempts to get the right piece of paper). He said it was the "vendors" and the "sub-contractors" that I should be speaking to. I asked him if I was supposed to contact them and why on earth would I when I booked the trip through ABD?
He asked me what excursions I was interested in and he told me that he would "try" to see if he could get information on whether or not my top choices would have limited capacity. He said "the vendors put the group size restrictions in place, not us". Uh, correct me if I'm incorrect, but doesn't ABD choose the vendors? So maybe they made some poor choices with their vendors for this tour.
I don't want to feel like I have to have a foot race to get to the boat so that we get the excursions we want. Just not what I expect from a vacation that I paid a lot of money for. It makes me feel like I will be going to WDW and racing to get the best FPs for the day (in the days of old).
If we can't get to the Anne Frank House I am going to be mighty upset. That is on the top of our list. I can't fathom that they wouldn't anticipate the demand for that particular tour. Actually we are pretty set in what we want to do. I sincerely hope we get our first choices -- I just can't think about anything to the contrary because it makes me .
If I had known that we were going to have to "race" to the ship so that we get our first choices I never would've stayed in Zurich the night before (actually unless I enroll in a race or fitness challenge by choice, I never want to feel like this on a vacation). I think there might be some very poor planning on ABDs part with this aspect of the cruise.
She transferred me to a supervisor (he initially denied ABD made that statement, then he asked if I would forward him my Daily Activity Planner, then he finally agreed he would see if he could obtain one and call me back, which he did after 2 failed attempts to get the right piece of paper). He said it was the "vendors" and the "sub-contractors" that I should be speaking to. I asked him if I was supposed to contact them and why on earth would I when I booked the trip through ABD?
He asked me what excursions I was interested in and he told me that he would "try" to see if he could get information on whether or not my top choices would have limited capacity. He said "the vendors put the group size restrictions in place, not us". Uh, correct me if I'm incorrect, but doesn't ABD choose the vendors? So maybe they made some poor choices with their vendors for this tour.
I don't want to feel like I have to have a foot race to get to the boat so that we get the excursions we want. Just not what I expect from a vacation that I paid a lot of money for. It makes me feel like I will be going to WDW and racing to get the best FPs for the day (in the days of old).
If we can't get to the Anne Frank House I am going to be mighty upset. That is on the top of our list. I can't fathom that they wouldn't anticipate the demand for that particular tour. Actually we are pretty set in what we want to do. I sincerely hope we get our first choices -- I just can't think about anything to the contrary because it makes me .
If I had known that we were going to have to "race" to the ship so that we get our first choices I never would've stayed in Zurich the night before (actually unless I enroll in a race or fitness challenge by choice, I never want to feel like this on a vacation). I think there might be some very poor planning on ABDs part with this aspect of the cruise.