I’m actually surprised about this one also, especially if they announced it in their video. I can’t see any resort giving permission for that! My situation was rather unique, I guess. I actually didn’t officially ask if my family member could join us in the lounge. When I went to the concierge desk, I explained that only three members of my family had been upgraded and asked if there was a way for me to add the fourth member of our party, who was staying in a different room, onto our reservation so that they could enjoy the lounge as well. I offered to pay for an additional adult in the room. I was told it wasn’t necessary, and we could bring the one member of our family up with us. It was very nice of them! That was a stay I’ve never forgotten. I’d love to stay in the Tower Club again...thinking of it for the future!