Sounds like a pain, but it's good that you stood your ground and got what you booked.
If you book through an 3rd party OTA (like the Chase portal, Expedia, Orbitz, Hotels .com, etc.) AFAIK you are not supposed to receive your status perks (points, late checkout, elite night credit, wifi, etc.). I have no idea why this is so, and sometimes the front desk will still treat you as if you had booked directly with them. Hotels are treated differently than airline tickets, because I know if you buy airfare through Chase portal you will earn the qualifying miles and qualifying dollar spend with the airline. So I always book hotels directly through their website if I get some perks for being a member so that I can get the elite night credit and any promotions that I signed up for. All that said, I think you deserve to get the room you reserved no matter what avenue you took to reserve it.
Hope the softball tourney is fun and the weather is good! Good luck to your team. DD played rec for a few years, and I remember those tournament days were L-O-N-G.