I on hold right now with my 72 hr call back 3 weeks later. She is useless. Completely useless. Just saying the same bull since April except differ dates when I get my money back. She is telling me nothing I don’t know. After this call I’m calling my Disney visa they said I can dispute the charge even thought it’s 1.5 years ago. I’m going to just to see what would actually happen. I’m literally done with Disney. I have never worked so hard to get some money back from a company. It’s like they are some back room organization because a multi billion dollar company.Was just on the phone with them for a little over 1.5 hours. Just checking to see where my refund was.
First, I was told that when I requested the cancelation on July 3, the cancelation offer wasn't available. Weird. I guess I just dreamed up that I should call on July 3 and request a full cancelation (not just for the closed park days). And weird the cast member at the time said it was available. How convenient of Disney to change the dates.
After not having received any notices, confirmations, updates, etc, I called to check on my request on August 18th. I was told on that call that it wasn't entered correctly on July 3rd because there were other people attached to my profile who had 6 day tickets. Even though I was the only Passholder.
Today, was told that I requested the cancelation on August 18th, which was technically after the offer had expired. So, basically, they are doing me a favor by honoring the request on August 18th, even though they had notes that I actually did it on July 3rd. And of course, no real estimate on when I would receive the refund, what the amount is, or even the method of refund payment.
Funny how it takes them 15 seconds to accept your payment, but months and hours on the phone to process a refund correctly...
Wow, Disney. SMH.
Soooooo done with them. Done. January trip was cancelled. June is next to get cancelled.