Tickets and Annual Pass Questions - Please add your ticket questions to this thread

[moth72484]

Tickets for July 2020? Check MDE - most tickets impacted by the closure were extended through 9/26/2021. Yours may be included in that extension, offhand I don't recall the specific dates that got the extension. If your tickets were not extended, you should be able to upgrade them to new tickets over the phone.

These tickets were not extended, they were purchased as part of the free dining recovery offer that was later converted to a room discount. We had active APs at the time of our July trip and were going to try to bridge the 2 day tickets to a new AP or use them towards a future trip.

I will call WDW sometime this week and post the results here.

 

[evh80]

I am planning one day at Magic Kingdom next Wednesday 2/10. I haven't bought tickets yet and are staying off site. How would you go about getting tickets? A few years ago, we bought online but then had to get the physical ticket at the TTC. We wanted to rope drop Seven Dwarves so got there super early but then had to wait around for the TTC to actually open. Does anyone know what time the TTC opens? I've heard the parks are opening 45 minutes early now too. Anyone have any advice or best strategies to get in the parks as easily as possible? I could buy tickets online and go to Disney Springs the day before and get the hard ticket too, right?

 

[PopGirl26]

Len Testa read a listener email on the Disney Dish podcast. This person shared that by calling in to ticket services, they were able to “renew” an AP they had previously cancelled due to covid. This person now has an AP certificate to validate whenever they’d like, but at a renewal price. Does anyone know if this was an isolated incident or if it has been available regularly?

thanks!

 

[JennM]

Good morning! I need to purchase six tickets for an upcoming trip (late May/early June) but I do not know to whom two of the tickets will need to be assigned (kids are bringing friends). Could I purchase tickets and make park reservations under six different profiles in MDE, then transfer tickets to other profiles if the people going change? I am guessing we would have to make new park reservations at that time if we did transfer. ALSO, if for some reason we did not have others going with us but had already purchased tickets, would we be able to use the cost of those tickets to extend the days on the other four tickets? We would obviously know that in advance of our travel and first use of tickets. Thanks for your help.

 

[Robo]

1. Could I purchase tickets and make park reservations under six different profiles in MDE, then transfer tickets to other profiles if the people going change? I am guessing we would have to make new park reservations at that time if we did transfer. ALSO,
2. if for some reason we did not have others going with us but had already purchased tickets, would we be able to use the cost of those tickets to extend the days on the other four tickets?

1. Yes. You also COULD buy as many tickets as you like and put them under ONE profile.
Then, transfer them when needed.
(If you were not going to make park reservations until after the transfer.)
2. No. You cannot combine the value of more than one ticket in an upgrade.

 

[Robo]

I am planning one day at Magic Kingdom next Wednesday 2/10. I haven't bought tickets yet and are staying off site.
1. How would you go about getting tickets? A few years ago, we bought online but then had to get the physical ticket at the TTC.
2. We wanted to rope drop Seven Dwarves so got there super early but then had to wait around for the TTC to actually open.
3. I could buy tickets online and go to Disney Springs the day before and get the hard ticket too, right?

1. You don't NEED physical tickets in advance of arrival at a park gate.
2. You don't need to go to TTC (or anywhere else) before going directly to the park gate.
3. You could do that, but it's not necessary.
Just go directly to the park entry gate and when you reach the tap-style, show the CM a legal ID and ticket number. You will be issued a plastic RFID ticket on-the-spot.

 

[SaintsManiac]

Edit N/M I called and they were very helpful.

 

[2minny]

I'm sorry, I just need to vent....I have called Ticket Services three times, one time I waited 2 hours, still on hold when I finally gave up. 2nd time I waited 1 1/2 hours and then was disconnected. The third time I called I was told there was a two hour wait but they were closing soon and weren't allowed to transfer more calls. Now I'm on hold for almost an hour, fourth try. I just want to add park days to two people in our party. My Disney Experience only lets me transfer tickets - can't add days. And I need to add days in order to make park reservations. I have never dealt with this in all of our trips. I'm so frustrated. It should not be this difficult! UPDATE - just waited an hour, finally someone answered, I gave him my phone number and pleaded that he call me back if disney disconnects us. He said he would. After five minutes of discussion, I was disconnected and no phone call back. I'm losing my mind! Thanks for listening.

 

[Cynt]

Use the chat feature. It's EXCELLENT!!! I've had great luck using it. That's all I use now when I have a problem or need assistance.

 

[FutureDisneyEventPlanner]

I’ve been able to add days to my tickets in My Disney Experience a few times. Are you using a browser or your phone?

Either way, you will be on hold for awhile with Ticket Services. I had to call them for something that could not be done online, it was about 3 hours. I recommend calling as soon as they open at 7 am.

 

[2minny]

Use the chat feature. It's EXCELLENT!!! I've had great luck using it. That's all I use now when I have a problem or need assistance.

They can't help me on chat feature, I've tried.

 

[2minny]

I’ve been able to add days to my tickets in My Disney Experience a few times. Are you using a browser or your phone?

Either way, you will be on hold for awhile with Ticket Services. I had to call them for something that could not be done online, it was about 3 hours. I recommend calling as soon as they open at 7 am.

My Disney Experience won't allow me to add days for some reason. I can't believe after I wait for hours, I'm then disconnected. So sad.

 

[Spaceguy55]

Len Testa read a listener email on the Disney Dish podcast. This person shared that by calling in to ticket services, they were able to “renew” an AP they had previously cancelled due to covid. This person now has an AP certificate to validate whenever they’d like, but at a renewal price. Does anyone know if this was an isolated incident or if it has been available regularly?

thanks!

I called tonight to check my request from about 2 weeks ago. Spoke with a couple CM's..the first didn't have all the answers but the 2nd knew more. I was told that they were approving every body who's pass expired or they cancelled after mid march till mid august and that they had so many that it could take up to a month to call the PH's back.
I asked about the discount and was told that it would full price at the time of purchase with no option to upgrade 'like from silver to gold" until the passes were open to everyone...but it would be a voucher "for a new pass" to activate from your first day on.
But..... I did not talk to the CM that would actually be the one to take your CC so I guess it might be possible for a discount....but they really don't need to since there is a lot of demand and it is starting over with a new pass.
I take it as a nice gesture to let us AP's get the passes first and await my call...

 

[Duck143]

We have a trip planned for May, but we haven't purchased tickets yet. In the past the increase has happened in February. Does anyone have any input on whether you think tickets will go up next week?

 

[wilkydelts]

If it happens you will never know unless it is the day your were targeting. Disney will not announce a price increase this year but may change certain days on the calendar to maximize pricing.

 

[Robo]

We have a trip planned for May, but we haven't purchased tickets yet. In the past the increase has happened in February.

Does anyone have any input on whether you think tickets will go up next week?

I think "not."
(But, I've certainly been wrong before.)

 

[lanejudy]

If i recall, now with date-based pricing an increase may have come when the following year’s prices were released, with some adjustment to current year prices. Just not widely announced and might go unnoticed unless someone continued checking prices. Personally, i doubt there will be much if any adjustment for 2021 prices.

 

[ashleyasiegel]

So I just spent 2 hours between hold time and talking to someone ticket services. I have 2 non expire tickets with 2 fun visits left. Verified that through email then called today to get them added to my Disney experience. I can see them listed in MDE as 7 day PH with 7 fun visits. At the bottom it says 0 days remaining. Does the number of water park visits remaining show up in MDE under tickets normally or just number of theme park days? Just wondering if I need to call back or just take my old tickets with me and deal with it when I get to Florida? Was really hoping to avoid guest services to use the water park days up.

 

[Robo]

1. Does the number of water park visits remaining show up in MDE under tickets normally
2. or just number of theme park days?
3. Just wondering if I need to call back
4. or just take my old tickets with me and deal with it when I get to Florida?
5. Was really hoping to avoid guest services to use the water park days up.View attachment 553743

1. I don't think so.
2. I think so.
3. Up to you.
4. You could.
5. You may be fine. (With MDX, you just never know.)

 

[GoofyGirl75]

Hi. We have a trip coming up on 2/7, and I’m currently booked for 7 park days, but I’m thinking we can get it all done in 6 and head home a day early. it looks like it will save me about $80 total to switch from four 7-day tickets to 6-day tickets. But...if we decide we don’t get everything done and need to add that day back before we leave, will it cost more than the $80? If so, I guess I should keep the extra day just in case...
(Hope all that makes sense. Thanks for any insight.)