Ensusieasm
DIS Veteran
- Joined
- Feb 14, 2013
My thoughts...You had a bad experience for sure! ..... but it could have been even worse...I'll share this complaint with the hotel as well, but I wondered how others feel on this subject. I recently stayed five nights at Art of Animation, and our room was not cleaned a single time. No beds made. No sheets changed. No floor swept. No bathroom wiped up. The only service we received was to have two visits where someone switched out (weirdly) SOME of the towels, left us more coffee, and emptied the trash. By the last night, I actually took a washcloth to bed with me to wipe the floor grit off my feet before going to sleep.
I had heard that housekeeping has been minimal since the pandemic started, but I had no idea it was so bad. I travel a lot, and this is the first hotel I've been to in the last year that has not provided actual housekeeping. I believe that if Disney can't get enough housekeepers, they should either (a) sell fewer rooms, or (b) provide a significant discount for this lack of basic service.
What are your thoughts?
I stayed 5 nights at Port Orleans Riverside in late January and the trash was never collected and I did not receive a single fresh towel. Housekeeping never entered my room at all.