*WDW*Groupie*
DIS Veteran
- Joined
- Oct 2, 2006
West Jet (a Cdn airline) cancelled our flights from FLL to YYZ on May 22nd. They refuse to give us a refund even though the Cdn Transportation Agency and DOT both say we are entitled to one. Since West Jet won't allow people asking for refunds to speak to a manager (apparently this is policy), I had to e-mail them. They e-mailed back and said they are not allowing any refunds at this point. I filed a dispute with Chase and included the CTA and DOT guidelines with my (online) dispute. If the amount were a few hundred dollars I'd be okay with a credit, but it's just shy of $1,200.00 and I want my money back.