I just received a notification of "flight change" from Airmiles. There is no flight information on it. It says I need to contact them if I'm not OK with the change. When I call I get the 36hours before flight time message. I know the flight has likely been cancelled.
I looked my itinerary up in my account and it is no longer there. Anyone else have a similar experience recently. Are they going to put the AM back in my account and the $ back on my CC automatically?
If they are just going to tell me I can rebook then I might as well wait until they cancel my second flight and I can rebook the two flights at the same time.
I received a similar email (2 actually, one for the flight down, one for the flight home) for our trip April 17 to 30th. The "schedule change" is a cancellation, yes. However, there was a bit more information provided in my email. More info, but less clarity?
We regret to inform you that AC1666 from Halifax, Stanfield Intl (YHZ) to Orlando, Orlando Intl (MCO) on April 17, 2020 has been cancelled due to the impacts of COVID-19, government travel advisories and/or health and safety concerns.
The full value of what you paid will become a future travel credit valid for 24 months. To store this value, if you booked with:
1. Air Canada: Visit
https://www.aircanada.com/mybookings and enter your booking details. Select "Cancel Booking" and when you select confirm, any change fees will be waived.
2. A
travel agency: They will process this for you on your behalf.
3. Air Canada Vacations: Your credit will be stored automatically.
4. Aeroplan: Visit
https://www.aeroplan.com and select "Manage Your Bookings" to return the Aeroplan Miles into your account.
When you're ready to rebook within 24 months, if you booked with:
- Air Canada: Please call us and make sure to provide your original ticket number starting with "014".
- A travel agency: Please contact them directly.
- Air Canada Vacations: Please contact them directly.
- Aeroplan: You can rebook anytime at
https://www.aeroplan.com.
AIR MILES Confirmation Code:
####
Airline Confirmation Code:
####
Please call us at 1-888-413-1311 or at 416-228-6627 and choose option 2. If we don't hear from you, your request may be denied, or you may be charged a fee.
So... do I call now? Or not? Final sentence says if we don't hear from you, but the phone and online messages all say they are only dealing with those who are trying to return to Canada or whose flights are within 36h from now.