I’m in the minority as I had a bad experience with them in June 2016, near 11am on a Tuesday.
1) shuttle was super packed,
2) crazy long wait back then, line snaked out the door, and the kiosk didn’t work for licenses from my state.
3) the car type I paid for wasn’t there and they tried to get me to take a smaller SUV. I declined and waited till what I paid for became available. In fact when I called them out on it the rep commended me for knowing. Bit random luck with regard to what car you’ll get in such a situation. They were bringing them out just-washed one at a time. I had to wait for my class of car to be available.
4) return was easy but shuttle back was sooo long; this was near 2pm on a Friday. Busy traffic there, maybe construction.
Anyway, from what jtba wrote above, the ability to pre check in would solve some of the wait headache. I always use Alamo but I remember that this one was frustrating.
Seems everyone here is happy w them though so maybe I had a fluke experience.
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Planning to try the TURO service going forward. It’s like the Uber of renting cars. Supposedly they’ll pick you up at the terminal. No wait. Some “hosts”/owners are more like professional mini businesses with a fleet of rent-only cars as opposed to folks part-time renting-out their own. I booked through them for next summer. Got to pick the exact car I wanted.