I went through this last year and finally got someone on the phone who set me up with a membership! i don't recall exactly how I did it, but I had signed up a few years ago with a credit card offer and had cancelled it. They may have reopened that account ?? All I know is, I had to open a membership under my husband's name because they wouldn't except mine!! Don't know why. I got different answers from every single person I spoke to on the phone! I really don't understand their whole operation. It seems very unorganized and the customer service is not very informed and not as knowledgeable as you would expect. I must say though, the pre-paid certificate for the character breakfast is a good deal. I am waiting to use them in February and am expecting NOT to have a problem using them in Disney at the places listed on the certificate. The certificates use the Disney name, if that means anything. JUST BE PERSISTANT and try someone else on the phone and hopefully you, too, will get this membership.
Just want to add...I had gone to the web page (which had some problems last year) and brought this to the attention of the person on the phone which may have had something to do with getting the membership.
