I'm an AKV owner and did NOT get the studio concierge that I wanted for December 1, even though I called and got through at 8:58 am on the very first day that concierge could be booked- June 13th. The MS records have me as getting a waitlist for December 1 at 9:08 am the first morning.
I was irritated because I got through quickly on the phone and told the CM exactly what I wanted but she could barely speak english and put me on hold forever. Then when I called back later I got the supervisor who told me they weren't booking concierge before December 4th, that the letter saying concierge was available as of 12/1 was wrong. When I emailed MS and got the response this week that the rooms from 12/1 on WERE available from the beginning, I was very irritated. The MS supervisor essentially lied to me on June 13th.
If I'd gotten a better CM that first morning when I got through immediately on the phone I'd have gotten the concierge studio that I wanted.
The good news in all of this though is that I booked a cash concierge room back in January of this year for December 1, long before AKV was even a reality. I got my sunset safari for December 1 booked for my DH and me and the sunrise safari for December 2 for DH and me also booked at the 180 day mark. I may not have gotten the room on points, but I did get the safaris that I wanted. I doubt all the people who did get the concierge rooms on points will be able to say that.