Finally bit the bullet this morning to call on the status of partial refunds for 3 AP’s (2 DVC Gold Passes and 1 out of state platinum). My call to VI PASSHOLDER line was answered within 5 minutes, and it appeared to be a screener (to make sure I was calling the right number for the right reason). After a few questions I was transferred right through to an AP CM, who seemed quite knowledgable but had to keep putting me on hold to work with 2 different support groups to work to resolve our issues. Entire call took 1.5 hrs
I had called and put an original request in on July 14th to cancel 3 passes and request partial refunds (4 months). The original expiration on the passes was mid July of this year, but they had already extended them automatically until December 2020.
So now it’s 4 months later and no refunds in sight. He immediately confirmed he could see the notes on the system showing my request from July 14th. He said our friend who had the non-DVC platinum pass was showing as “refund in process”. I know she hasn’t received it yet, but perhaps she will “soon”. Her pass was also cancelled as requested.
However for some reason neither of our 2 DVC gold passes had been cancelled and no refund was in process. They seemed perplexed as to why. In the end I was told they had to extend our 2 gold passes again in order to correct this problem (they now show as expiring in March 2021?!) and I was given a reference number for the refunds which “will be processed” . He did not know the amount, nor could he tell me when these refunds would actually happen. But I do feel the proper request has been made.
I also requested that we be put on the call back list so that we can purchase new AP passes for our trip next fall. He submitted that request and told me 7 days for the call back, but I know it will be longer based on these boards. I’m only worried what will happen if I miss the call? He indicated they would try a couple of times but it doesn’t sound like they leave a message if you can’t pick up. I also don’t know if I should be looking for a Florida number or something else. If anyone has any info on that that I’d appreciate it!
Finally, he indicated that I could purchase DVC gold passes when they call me back but I’m not convinced. At a a savings of several hundred $$ per pass I’m hoping that will be an option, otherwise I may have to decline for now and hope APs become available again next year. Would also love to know if anyone on this board was able to purchase a DVC Pass once they got the call back?
I know everyone’s calls seem to have different outcomes, but hope this information has been helpful. I have to say I’m glad I didn’t wait any longer because it sounds like 2 of our 3 refunds would never have been processed without my additional call today.