disneymotherof3
DIS Veteran
- Joined
- Oct 25, 2006
We stayed at BWV June 18-21 in a 2 bedroom pool view room. We were so excited about staying there for the first time, but unfortunately we were very disappointed. We checked in very late (around 12:30am) because we had been at DHS and got to our room and everything was great, so we thought. The next morning we got up around 11am (still stuck on west coast time) and headed straight down to the pool for a day of relaxation. We came back up to our room around 5-5:30pm to get ready to go to dinner. I went to throw my DH's shirt in the dryer to get the wrinkles out and noticed something on the washer knob. After taking a closer look, I determined that it was dried blood. 
I looked around some more and noticed that there was more smeared dried blood all over the underside of the washer lid. Then my DH found MORE smeared dry blood on the laundry door, the bedroom door frame and some on the wall. We were totally disgusted!! I immediately called the front desk and they transferred me to housekeeping. I asked to speak to a manager and told her what we had found. She asked if she could come up to look at it and I told her that I would love for her to come up and see it. She came up with another lady and they looked at it and took some pictures. She said that she couldn't say for sure that it was blood because she was not in the medical field. My husband told her that he was in the medical field and he could pretty much guarantee her that it was blood. They said that they would have someone come up and clean it immediately and asked us if we would like to change rooms, but we had already unpacked everything. Plus, we were literally getting ready to walk out the door to go to dinner. I asked her if there was anyway that we could possibly get some of our points back and got told that it was too difficult to deal with DVC to try to do that. She did give us a $150 credit to our room, which we were satisfied with.
Then, on our final day there, as we were packing up our stuff to leave, we realized that my younger daughter had lost her bag from Little Mismatched. We retraced our steps and thought that she might have left it in the lobby after coming in from DTD and looking at the pin book. So I called down to the front desk and asked if they had found it or if anyone had turned it in. Without even checking, the lady immediately transferred me to Lost and Found. They said that they didn't have it, but would call me if it turned up. After calming my DD down and wiping away her tears, I suggested to my DH that him and DD could go down to the front desk and just ask if maybe they had it while I finished packing. He returned a few minutes later with bag in hand. He said that they went down and asked at the front desk and a very nice gentleman got it from right behind the counter. I was furious! The woman that I had talked to just a few minutes earlier didn't even look!
After what had happened previously, I was really upset.
Some might not agree with me, but as a DVC member, my expectations are a little higher. I expect things to be clean and in order, and I expect exceptional customer service. IMO, we as members, pay too much for anything less. My DH and I talked about it and will be calling DVC to talk with them about this. We feel this is something that needs to be brought to their attention.
I looked around some more and noticed that there was more smeared dried blood all over the underside of the washer lid. Then my DH found MORE smeared dry blood on the laundry door, the bedroom door frame and some on the wall. We were totally disgusted!! I immediately called the front desk and they transferred me to housekeeping. I asked to speak to a manager and told her what we had found. She asked if she could come up to look at it and I told her that I would love for her to come up and see it. She came up with another lady and they looked at it and took some pictures. She said that she couldn't say for sure that it was blood because she was not in the medical field. My husband told her that he was in the medical field and he could pretty much guarantee her that it was blood. They said that they would have someone come up and clean it immediately and asked us if we would like to change rooms, but we had already unpacked everything. Plus, we were literally getting ready to walk out the door to go to dinner. I asked her if there was anyway that we could possibly get some of our points back and got told that it was too difficult to deal with DVC to try to do that. She did give us a $150 credit to our room, which we were satisfied with. Then, on our final day there, as we were packing up our stuff to leave, we realized that my younger daughter had lost her bag from Little Mismatched. We retraced our steps and thought that she might have left it in the lobby after coming in from DTD and looking at the pin book. So I called down to the front desk and asked if they had found it or if anyone had turned it in. Without even checking, the lady immediately transferred me to Lost and Found. They said that they didn't have it, but would call me if it turned up. After calming my DD down and wiping away her tears, I suggested to my DH that him and DD could go down to the front desk and just ask if maybe they had it while I finished packing. He returned a few minutes later with bag in hand. He said that they went down and asked at the front desk and a very nice gentleman got it from right behind the counter. I was furious! The woman that I had talked to just a few minutes earlier didn't even look!
After what had happened previously, I was really upset. Some might not agree with me, but as a DVC member, my expectations are a little higher. I expect things to be clean and in order, and I expect exceptional customer service. IMO, we as members, pay too much for anything less. My DH and I talked about it and will be calling DVC to talk with them about this. We feel this is something that needs to be brought to their attention.
Bill
