Hello,
Has anyone tried to take advantage of the best rate guarantee before? I booked a room at Portofino bay but Travelocity had a cheaper price. I originally called the reservation line but they said there is nothing they can do. I sent in all the information to them per the link on the website including screen shots of the rate etc and this was all within an hour of booking my room.
They don't seem to understand what to do just asking me if I want to cancel my reservation. I sent them the relevant information from the guarantee page including the exact instructions it provides to the hotel for matching the rates.
Best Rate Pledge at Loews Hotels
Each Loews Hotel offers an environment of thoughtful, customized comfort that makes every visitor feel special. Our commitment to our guests includes offering incredible value and our promise that they will receive the best rate available. If you find a lower rate on another website other than loewshotels.com within 24 hours of making your reservation, we will honor the lower rate and adjust your reservation accordingly.
Thanks,
Has anyone tried to take advantage of the best rate guarantee before? I booked a room at Portofino bay but Travelocity had a cheaper price. I originally called the reservation line but they said there is nothing they can do. I sent in all the information to them per the link on the website including screen shots of the rate etc and this was all within an hour of booking my room.
They don't seem to understand what to do just asking me if I want to cancel my reservation. I sent them the relevant information from the guarantee page including the exact instructions it provides to the hotel for matching the rates.
Best Rate Pledge at Loews Hotels
Each Loews Hotel offers an environment of thoughtful, customized comfort that makes every visitor feel special. Our commitment to our guests includes offering incredible value and our promise that they will receive the best rate available. If you find a lower rate on another website other than loewshotels.com within 24 hours of making your reservation, we will honor the lower rate and adjust your reservation accordingly.
Thanks,