Realfoodfans
DIS Veteran
- Joined
- Jun 5, 2016
We’ve always booked through Virgin but wondering what benefits others feel ( if any ) of booking direct with Disney?
Either or really. Others experiences of what they’ve done. First time we ever went we stopped off site but wouldn’t want to do that again.Are you referring to just the resort room or flights and resort?
Sorry your trip is stopped. Do you know do Disney ever do the free dining plan for UK visitors that is available sometimes for US visitors? Are you rebooking or waiting now?The previous 2 holidays we booked through virgin. The-holiday-that-never-was (should have been flying this Saturday) we booked flights through virgin and then room with dining plan through Disney. It was a cheaper option.
Have you a trip planned at the moment?I book room and tickets through Disney and then flights separately. Seem to be able to get a better deal this way as I can usually use miles to upgrade flights
We booked through Disney to secure the free dining and also a $100 gift card. If we had booked even earlier, the gift card amount would have been higher (according to Alanandline.)Sorry your trip is stopped. Do you know do Disney ever do the free dining plan for UK visitors that is available sometimes for US visitors? Are you rebooking or waiting now?
We had free dining with Virgin last time - it really was great and another planning miracle to use up all our credits! We went to DP a few years ago but will wait for WDW now whenever that happens!We booked through Disney to secure the free dining and also a $100 gift card. If we had booked even earlier, the gift card amount would have been higher (according to Alanandline.)
We have booked to go to Disneyland Paris next August as we still don’t feel things at WDW will have settled down by next summer. We are really hoping that we can return in 2022.
we were due to go this July but had to cancel. Hoping to return 2022 when things have settledHave you a trip planned at the moment?
This is true! Our Disney refund was in the bank within a week. Still waiting on VA to refund the airport tax from our flights or even to tell us how much they’ll refund and we cancelled in April. We had to cancel due to issues other than covid so are doing a claim on insurance. Virgin Atlantic have been dreadful to deal with. Refuse to deal with the simple question of how much tax we are due back and actually ignore some emails altogether. So disappointed as we’ve been loyal customers for many, many years and I always prefer to book with them. Always found airline staff to be among the best but their dealing with this issue is deplorable!You'd get a quicker refund from Disney if it was required!
We use Virgin if they are available wherever we fly. Have you tried the complaints process? Very disappointing they are doing this to you (and presumably others).we were due to go this July but had to cancel. Hoping to return 2022 when things have settled
This is true! Our Disney refund was in the bank within a week. Still waiting on VA to refund the airport tax from our flights or even to tell us how much they’ll refund and we cancelled in April. We had to cancel due to issues other than covid so are doing a claim on insurance. Virgin Atlantic have been dreadful to deal with. Refuse to deal with the simple question of how much tax we are due back and actually ignore some emails altogether. So disappointed as we’ve been loyal customers for many, many years and I always prefer to book with them. Always found airline staff to be among the best but their dealing with this issue is deplorable!
We lodged a complaint about a month ago. I was willing to give them 2 1/2 months to sort it out but our insurance company won’t process the claim until they know our exact refund from VA and I’d really like the £4000 back in my bank. They just came back saying sorry you are not happy, your claim is being processed and no we can’t tell you how much you will be getting back. Blimin flight has been cancelled anyway as it happens so how hard can it be to refund airport taxes for a flight not taken. Had we known the flight was going to be cancelled we probably would have just let them refund the whole thing but unfortunately we didn’t know that back at the beginning of April and we knew I wouldn’t be able to fly as I’ve been going through some health issues so we cancelled and made a claim on our holiday insurance. I just want it sorted at this stage as it’s adding unnecessary stress to an already stressful situation! Giving them until the end of July as that will be past the 100 day mark before complaining again!We use Virgin if they are available wherever we fly. Have you tried the complaints process? Very disappointing they are doing this to you (and presumably others).
Prices are up and will probably have to stay up - but have to say previously they’ve always been excellent (certainly the best we’ve used). It’s a terrible time for the aviation industry.Right now I would avoid Virgin like the plague. Customer service is awful and prices are through the roof
Yeah it's been terrible comms on VA and VS. I get it they are not making any money, so have clearly had to furlough their back office staff who would process the payments. However it shows that they are running on dated systems if they have to get a person to process a refund, and can't let the system deal with the refund.we were due to go this July but had to cancel. Hoping to return 2022 when things have settled
This is true! Our Disney refund was in the bank within a week. Still waiting on VA to refund the airport tax from our flights or even to tell us how much they’ll refund and we cancelled in April. We had to cancel due to issues other than covid so are doing a claim on insurance. Virgin Atlantic have been dreadful to deal with. Refuse to deal with the simple question of how much tax we are due back and actually ignore some emails altogether. So disappointed as we’ve been loyal customers for many, many years and I always prefer to book with them. Always found airline staff to be among the best but their dealing with this issue is deplorable!