Unfortunately, I don’t think that most of November was included in the bounceback rate. Depending what your dates are, there might not be any discounts to apply yet. The bouceback flyer that I have says that only 11/25-11/27 are included in the bouceback promotion. Most of December is included if you can move your trip out a little later.
Interestingly when I called multiple times from the phone number and my room on my trip this past weekend, they kept insisting that I had to have one of the bounceback days as the start of my trip. I know that wasn’t the case because I had a bounceback trip in February that only had 4 days in the middle as a part of the trip. The first 3 CSR I talked to all said this was the case. I called again today hoping to get a different answer and that person said that didn’t make sense and also there were no bounceback rooms available for my currently booked January trip at Bay Lake Tower
It was probably that there was no availability for the bounceback for your dates, so the first CMs simply assumed it was because it had to start on an included date. I am glad you called back. Did you have the CM look at different resorts or only 1?Interestingly when I called multiple times from the phone number and my room on my trip this past weekend, they kept insisting that I had to have one of the bounceback days as the start of my trip. I know that wasn’t the case because I had a bounceback trip in February that only had 4 days in the middle as a part of the trip. The first 3 CSR I talked to all said this was the case. I called again today hoping to get a different answer and that person said that didn’t make sense and also there were no bounceback rooms available for my currently booked January trip at Bay Lake Tower
He checked the monorail resorts for me since we had a 2 bedroom BLT theme Parkview room there wasn't a ton comparable.
Thank you! OP updated.
Best to just call when you get there because no one knows if there is availability for your dates. If you’re talking December 2024 at a value, the *potential* BB discount would be 25%.
Call back and speak with another CM.
This is what I do. In fact, I go so far as to tell the CM, "thanks for trying but I'm going to hang up and call back again in hopes of getting someone else on the phone who understands what I need". I love it when they respond by reminding me about the survey at the end of the call
You are correct!
YES! They must make a commission or a bonus with the way they push the packages, including room only packages.
It was a very annoying experience for me. I almost lost it after hearing for the 3rd or 4th time that my "resort-only" reservation required a $200 deposit and a 30-day cancellation. She was so pushy with the Dining plans and Memory Maker, too. Yeesh!
That's another reason why I believe the CMs make a commission or bonus on packages (based on the total price of them). If you've done both room only and package reservations in the past, you'll notice that the confirmation email for a package comes from Walt Disney Travel Company which I assume works like a travel agency. The ones for a room only reservation are addressed just like any other email confirmation from the Disney site, such as dining reservations, etc.
