I phoned them on thursday at 5pm to make an order for my $ needed for october had a good chat with them happy with my rate and she sent me a email of my order as normall so I then made the bank transferr thursday night . Assumed I would recive a email confirmation of reciving my paymnet yesterday but nothing arrived so I started calling free phone number busy tone , customer service number always a answer machine phoned all day and since 8am this morning really worried now . if you go on the site and try and orded money they say that there site has a tech hitch and you get directed to another compnay phone them and they say they have nothing to do with them I am now crying and felling very sick they have 1000.00 pounds of our money and there is no way we can find another 1000.00 in 25 days .
So DH is on the phone to are bank that after 10 mins of explaining what has happened they have asured us that we can have the money back( as we had used internet banking) but we have to phone back on the 13th October to recive the money as they have to have ten days to invesitigate , lets hope they stick to there word because I really do not know what to do if they dont refund the money .
I have also contacted the FSA and they said they had a simmalar call from someone yesterday and they are now also investigating . I hope any one how has also used this company recently has recived there money for every one who has not I feel your anger
sorry for the ramble I am so cross and upset I dont know what to do apart from warn all my Dis friends so hopefully I can stop someone else going through this .
So DH is on the phone to are bank that after 10 mins of explaining what has happened they have asured us that we can have the money back( as we had used internet banking) but we have to phone back on the 13th October to recive the money as they have to have ten days to invesitigate , lets hope they stick to there word because I really do not know what to do if they dont refund the money .
I have also contacted the FSA and they said they had a simmalar call from someone yesterday and they are now also investigating . I hope any one how has also used this company recently has recived there money for every one who has not I feel your anger
sorry for the ramble I am so cross and upset I dont know what to do apart from warn all my Dis friends so hopefully I can stop someone else going through this .