shananigans
Mouseketeer
- Joined
- Apr 15, 2022
Just got off a Memorial Weekend cruise (May 27-May 30). Our first cruise on the Dream was a HOTHS cruise in October 2021. We had subpar service to the point we questioned if Disney had lost its touch. Fast forward to Spring Break 2022 on the Fantasy and the service was exactly what I was anticipating. Fabulous and we felt so well taken care of! It was nothing short of outstanding!
This gave me high hopes that the Dream experience last October was a fluke. I’m sad to report that we were wrong. First night of dinner, we waited nearly an hour for food. Head Server stopped by and was pleasant, but seemed preoccupied. It was the only time we saw him.
Saturday evening, no Head Server. Our servers were quite busy and we sat there for a while after dinner was over and decided we would just skip dessert because things were taking so long. We did not attend Sunday night dinner or breakfast before debarkaking this morning. We did room service and ate at the airport instead.
This cruise was decidedly fuller than the Covid cruises we’ve been on. Much more waiting for things, etc. Ice cream is self serve. We did get our own table - but I wish we could have shared because others near us seemed to be having a great time. No magic tricks at all for our kids. The servers were polite - but nothing more.
We are currently booked on a British Isles cruise in September 2023, which is slated to be aboard the Dream. Seriously considering canceling, but going to give it one more try on our HOTHS cruise on the Dream this October. I’m embarrassed to bring my daughter, son in law, and grand daughter on this ship if they are going to experience the service we’ve had.
We aren’t high maintenance-I swear. We don’t even have any special requests. Just asking for the Disney service we’ve grown accustomed to, it’s hard when it seems to have disappeared.
This gave me high hopes that the Dream experience last October was a fluke. I’m sad to report that we were wrong. First night of dinner, we waited nearly an hour for food. Head Server stopped by and was pleasant, but seemed preoccupied. It was the only time we saw him.
Saturday evening, no Head Server. Our servers were quite busy and we sat there for a while after dinner was over and decided we would just skip dessert because things were taking so long. We did not attend Sunday night dinner or breakfast before debarkaking this morning. We did room service and ate at the airport instead.
This cruise was decidedly fuller than the Covid cruises we’ve been on. Much more waiting for things, etc. Ice cream is self serve. We did get our own table - but I wish we could have shared because others near us seemed to be having a great time. No magic tricks at all for our kids. The servers were polite - but nothing more.
We are currently booked on a British Isles cruise in September 2023, which is slated to be aboard the Dream. Seriously considering canceling, but going to give it one more try on our HOTHS cruise on the Dream this October. I’m embarrassed to bring my daughter, son in law, and grand daughter on this ship if they are going to experience the service we’ve had.
We aren’t high maintenance-I swear. We don’t even have any special requests. Just asking for the Disney service we’ve grown accustomed to, it’s hard when it seems to have disappeared.