It was INSANE! I was on the phone 5 to 6 on the day they released to the public. I was then on hold for THREE HOURS! During those three hours my husband was trying as well but never once got through. At 3 hours and 5 minutes the agent picked up and HUNG UP ON ME!!!! My anger was sooooo out of control after all that time and then I started crying, knowing that I would have to wait that long again. During that time my husband got through but was put on hold.....for another 2 hours. FIVE HOURS on hold and we finally got it. GEEZ! I think my time was worth more. Hahaha!