DisneyDreamers3
Mouseketeer
- Joined
- Jun 14, 2015
I'm curious to know what kind of authority the "front desk" Cast Members have when a guest presses the front desk button from their resort room (I know that when a guest presses the button they reach a call Center, likely not even in Orlando.) For example, say a guest has mousekeeping issues with their room or encounters other issues with the resort, do the front desk Cast Members have the authority to make things right for the guest? Or does the guest have to go to the literal front desk for resolution? Or does it all depend on the kind of problem the guest is experiencing?
I've never had to use the front desk button before and hope I never have to, but was just curious to what others have experienced when they've encountered room or other issues.
I've never had to use the front desk button before and hope I never have to, but was just curious to what others have experienced when they've encountered room or other issues.