How is this in any way "passive aggressive?" Do you mean just passive?Disney needs to stop accommodating this. If I showed up more than 10 minutes late to a local restaurant it is likely my table will be gone. As long as Disney maintains a passive aggressive approach to guests arriving on time, guests will exploit it.
Wasn’t on the app because I don’t have it, did it through the front desk. The van was late so I asked them to call and they said they were running 10 minutes behind. At about 20-25 minutes into our wait we walked to the bus stop because we saw a bus show up. The driver called me on my cell phone (how? I have no idea!)They are having supply issues with Minnie Vans. I think they expanded too much, too fast.
But I do have questions, if you don't mind clarifying.
So you just walked off after you requested the ride? Didn't cancel it? Did the app not show you how long it would be before a Van arrived? I wonder why you didn't cancel if you opted not to wait, of if you did, wonder why the driver called
And did the app not show the wait time for a Van or how track the Van as it traveled to you?
IMHO you were more than compensated for the unacceptable WCC experience. Yet you came here to “ complain “. I guess we have different outlooks.
ADRs really aren’t reservations. They are a placeholder in line for the next available table for your size party. A real reservation at 7 holds a table for you at 7. This doesn’t. Using the word “ reservation “ in the title is totally misleading and leads to frustration
So they can predict the future now? Because in order to predict who is on time and who is late they would have to predict the future. And even Disney can't do that. No matter what their RFID is doing it isn't reading your mind
You can't compare the habits of retail shopping to theme park guests. One does have trends that repeat. The other does not, not at all.Yes they should be able to predict the future based on past performance. How does the grocery store know how much food to stock? How do your favorite retail establishments know how many people to have working during peak season? They use previous data points to tell them.
You can't compare the habits of retail shopping to theme park guests. One does have trends that repeat. The other does not, not at all.
And if they can predict that a monorail will break down and make me late for my reservation I wish they'd tell me next time, I'd avoid getting on the monorail and be on time instead. Since they have my phone number, they can text me and let me know, "don't get on this monorail, it will have a break down". I'd find that very helpful.
The resort’s table-service restaurant operation leverages optimization in unique ways. Statistical analyses helps the company understand the patterns around party sizes, arrival times and table turn times. This knowledge is incorporated into mathematical models that determine the right mix of tables to best meet guest demand. Another set of models helps develop inventory templates that embrace the stochastic nature of the operation while maximizing the utilization of the restaurant. A recent update made these models dynamic in nature – accounting for the bookings already made while considering the projected reservations up until the actual day arrives.
Thought that ADR was Advanced Dining Request?[/QUOTE]ADR: Advanced Dining RESERVATION...not advanced dining placeholder. If it’s not really a reservation then they need to change the name. ADRs are made for a reason. Disney needs to be more mindful of this.
The only negative experience we had was Jiko: 45 min passed reservation time. That is completely unacceptable.
None of that applies to being late. That applies to how many ADR they need for a given time slot and how long someone will be at their ADR. I said is they can't predict when someone is going to be late. I stand by that. No way, no how can they do that. Not in advance. Sorry, it's simply not possible. Not when something like a broken down monnorail is the only reason someone is late.I realize the below article is 5 years old but hopefully it can help you better understand what Disney does to predict the future. It was written by two Disney employees.
http://analytics-magazine.org/corpo...ce-the-guest-experience-at-walt-disney-world/
From the article:
Edit: Quote from article didn't post originally.
Exactly. I'm sure PP was posting in jest about doing that intentionally but it is a late party here and a late party there, as the day goes on, that makes them run so late by the end of the night
Of course not. It's a combination of things. But if you think that showing up late has no impact, you'd be incorrect. Just as sitting at your table for 3 hours has an impact. It all has an impact.I have to jump in here, I agree that it's not accomidating late folks that cause everyone to be seated late. I ask anyone on the boards, has anyone ever showed up for a reservation 30 minutes late and was actually seated? In my opinion folks always show up early and are made to wait.
Actuall, I feel it's really one sided; at WDW, the GUEST must show up early but the HOST can make you wait as long as they want!
Actuall, I feel it's really one sided; at WDW, the GUEST must show up early but the HOST can make you wait as long as they want!
It's against my nature to be late, so could never!Exactly. I'm sure PP was posting in jest about doing that intentionally but it is a late party here and a late party there, as the day goes on, that makes them run so late by the end of the night